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DSL working but Provider request

vor 2 Jahren
11 March 2022
4 Antworten
37 Aufrufe

RC22
Neuling
1 Antwort

Hello everyone.

I am having problem setting up my dsl internet, my activation date was 9.03.2022, I entered my sip code in my personal router (Fritzbox 7362 sl) and everything seems fine (router says there is dsl connection) but when I try to open a webpage there is a message says to contact a provider.

Best

Edit o2_Bianca: Moved to English o2 Community Broadband/DSL

4 Antworten

Buy a new Router first. The 7362 SL is out dated.

Buy a 75[1,2,3,9]0. If the page is from Telekom than call O2 and tell them that you are „verschaltet“.

But i could be that it would be difficulty if you tell them that you are using an Mummie router…

The Support for 7360SL endet at 2018…

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.

o2_Matze
Moderator
18848 Antworten
vor 2 Jahren
14 March 2022

Hi @RC22

Welcome to our o2 community. Did you follow schluejs tip and contacted the hotline?

If so, would you like to update us here, please? Best Regards Matze

RC22
Autor
Neuling
1 Antwort
vor 2 Jahren
14 March 2022

Hi,

thank you for your reply @schluej.

Dear @o2_Matze , I spoke on the hotline and found that my contract was made wrong, I asked for a DSL connection but O2 made a cable connection.

I already canceled this wrong contract and made a new one.

Best

o2_Matze
Moderator
18848 Antworten
vor 2 Jahren
16 March 2022

@RC22 Thanks for your Update. I'm very glad that you were able to solve the whole thing

Best Regards Matze

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