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DSL to Cable contract change

  • October 7, 2025
  • 4 Antworten
  • 37 Aufrufe
rkm86
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Hello Team,

 

I have an active O2 my Internet 150 Online (LTE) connection, which I am canceling and want to move to Cable based connection. But I have booked for a DSL connection initially (o2 Home Anschlusses [CINAo2xxxxxxx54B]). Later figured out that the wall socket is not in a convenient place so, I asked O2 chat support to change the DSL to Cable based contract. They have canceled the DSL contract but later I got an email from O2 saying that I already have an aktiver Internet- und Festnetzanschluss and I should contact O2 support. I tried contacting via phone and chat but not getting connected. Could you please help on this contract problem? Also, is there any email ID for O2 support team so that I can avoid posting it in the O2 community?

 

Thank you! 

Edit o2_Kathi 09.10.25 Order number removed for data protection reasons

Lösung von rkm86

Thank you Kathi for masking my order number. 😊

Next day morning I tried again and have got connected to the support over phone. They told me that it was a system issue.

Later I got a another email from O2 with offer. When I clicked the link, again it was confusing as the page title says it is for "DSL und Festnetz". I called the customer care to confirm. But they were also not sure so, they told me that I will get a call back.

Finally, a staff called me and told me that it is correct(reason was the template is "almodisch") and will get Cable based connection only.

I accepted the offer today. Awaiting further instructions/updates from O2 now. 😉

4 Antworten

rkm86
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  • rkm86
  • Autor
  • Einsteiger:in
  • October 9, 2025

You may close this thread. I have spoken to the support over phone. 

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • October 9, 2025

Hello ​@rkm86.

Thank you for sharing your concern with us here 😊

Please do not post any personal information here, as our forum is publicly accessible worldwide. I have redacted the order number for you.

I'm sorry to hear that you had difficulties changing the technology for your connection. All the better that you were apparently able to resolve it with us over the phone 🤗

Since many others are reading this and are eager to find solutions, how was the issue with your connection resolved?

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
rkm86
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  • rkm86
  • Autor
  • Einsteiger:in
  • Lösung
  • October 9, 2025

Thank you Kathi for masking my order number. 😊

Next day morning I tried again and have got connected to the support over phone. They told me that it was a system issue.

Later I got a another email from O2 with offer. When I clicked the link, again it was confusing as the page title says it is for "DSL und Festnetz". I called the customer care to confirm. But they were also not sure so, they told me that I will get a call back.

Finally, a staff called me and told me that it is correct(reason was the template is "almodisch") and will get Cable based connection only.

I accepted the offer today. Awaiting further instructions/updates from O2 now. 😉

o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • October 10, 2025

​@rkm86 Thank you for keeping us up to date. I'm glad to hear that you received support from our customer service team over the phone and that a switch to a cable connection has been set up for you. I hope you will receive further information from us soon 😊

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
rkm86
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