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DSL no internet after technician came for activation

  • December 15, 2023
  • 4 Antworten
  • 118 Aufrufe
A
Besucher:in

Hello

Today, the technician came in the morning and do the activation. But untill now there is no internet connection.  I try to run the diagnos and there is stated no internet connection.

edited by Thomas3 and moved to English o2Community-Broadband & Landline 15.12.23/14:34

    4 Antworten

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • December 15, 2023

    Hello @Amarul ,

    welcome to the o2 Community 💙.

    I’m sure we’ll figure out what’s going on with your internet connection. Are we talking about a DSL or cable connection here? You’ve connected the router aleady and it’s not getting a signal from what you’ve written, what model of router are you using and what exactly is it showing?

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    A
    Besucher:in
    • Amarul
    • Autor
    • Besucher:in
    • December 15, 2023

    Hello @Amarul ,

    welcome to the o2 Community 💙.

    I’m sure we’ll figure out what’s going on with your internet connection. Are we talking about a DSL or cable connection here? You’ve connected the router aleady and it’s not getting a signal from what you’ve written, what model of router are you using and what exactly is it showing?

     

    Kind regards, Sven

    Im DSL user. Currently using router Fritz Box 7590 AX that povided by O2. Its showing no internet connection after run the diagnos. 
     

     

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • December 18, 2023

    @Amarul Have you enter your dsl username and password in the Fritzbox for setting up an internet connection?

     

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • December 27, 2023

    Hello @Amarul ,

    from what I can see you are now online with your connection? Was the issue with the username and password or was it something else?

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
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