Hello @Jkoh and welcome to our o2 community :-)

After moving to a new location a working internet connection is quite implortant so if it does not work as expected it is always a hassle.

If the DSL router you are using did work at your former location it is necessary to reset it to factory defaults. To do so, please press the reset button for at least 15 - 20 seconds, the lights on the router should be flashing several times after the reset was succesful.

After this please connect to the web interface of the router and enter your connectio ncredentials if necessary. If the connection still does not work, please have a look what the web interface says regarding the DSL connection and contact our technical DSL departement to have a deeper look into this. :-)

Regards,

Lars

Hi Lars!

Thank you for the reply. I tried that and it still didn’t work. I managed to  speak with a representative over the phone (translated through my GF) and they determined that there’s an issue with the box. 

Only the power, WLAN, LAN & DSL lights are on . This conversation was on Tuesday night but I still haven't received a reply or phone call from o2, which is disappointing as i’ve been with o2 for over 3 years now. 

Hello @Jkoh,

I had a look into this. It seems like our technical DSL department sent an SMS and asked you to call them back. Since it seems there was no further contact for several days this ticket was automatically closed :-/

I can only recommend to contact our DSL departement again to solve this as soon as possible.

Regards,

Lars

Hi @o2_Lars, 

Thank you for your response. After my first call with customer service, I did not receive a SMS to call them back. I’ve spent the last 2 nights trying to reach somebody who can help & with over an hour of waiting I gave up. 

I work 8.30 till 1900 daily & it does not give me enough time to get through to an English representative as they only work 0800 till 2000. This has been an ongoing issue for weeks now & I don’t see a solution anytime soon.