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I made a DSL HOME M 19.99 euro combined with FREE M with handy of 14.99 euro to pay 19.99 euro of DSL as it is a discount that you sell to handy clients of O2. After I signed, you sent me 3 times the price that was 29.99 euro, SO WRONG one! I call you 3 times and you told me not to worry that I would have paid 19.99 euro. The 3rd time I called to be sure you hang up the phone. 
And guess what? I received the invoice and you took 29.99 euro from my bank account. REALLY?

I demand you to fix this and give me back my money even if it is 10 euro and fix the contract and be honest as from what I signed up I have to pay every month for 2 years 19.99 euro, THAT IS WHY I DID IT! I also went 3 times to the shop for this and you continued to tell me that I would have paid 19.99 euro., AND now 29.99 euro?  Can you be honest people please? I cannot waste my life running after you. I am very angry!

I want to be contacted and to fix this thing.

 

THANKS!

 

Edit by o2_Katja: Moved to our English Community

Hi @Marigoldros5 

welcome to our community. :slight_smile:

The so called combination benefit is checked when the DSL contract is activated. Up to this point the usual prices are sent by confirmation email. If the mobile phone contract is entitled the first invoice will contain the special price like 19,99 EUR/month.

Greetings

 

HI,

 

Sorry,  butI have already received the first INVOICE and it is 29.99 euro and I am entitled of the discount of 19.99 euro as I have already activated the HANDY Free M subscription at 15 euro and already PAIS 40 EURO OF ACTIVATION!!!!!! which btw was not communicated by the seller in the shop. 

SO why I received the invoice of 29.99 euro?
How much money I still have to waste with things you have not communicated before just to basically still money? Cause you should communicate everything and be honest right?

I asked for the refund of the first invoice of the DSL I want to pay the amount that was signed off that is 19.99 euro for DSL. 
 

Please reply and thanks

Hi @Marigoldros5 ,
what does the invoice say? Would you like to upload an anonymized (no customer number, phone number, name or invoice number) screenshot with your invoice? Then we can look at it together.
Kind regards
Larissa

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