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DSL line with Low speed

  • April 8, 2024
  • 8 Antworten
  • 64 Aufrufe
R
Einsteiger:in

Hello

I have O2 My Home M with 100Mbps Downlink and 40Mbps Uplink. When my connection was activated a week ago, it was working fine with 100Mbps Downlink. But recently I received only 40Mpbs DL. There is no issue with Uplink speed. 

I raised complained but closed without any resolution. I even restarted my PPPOE session but with no change. Please find screenshot below

 

 

Lösung von o2_Sven

Hello @reacharts ,

the ticket will be closed automatically by the technical department, so no worries there. Hopefully your connection continues to be stable like that.

 

Best regards, Sven

8 Antworten

schluej
Legende
  • schluej
  • April 9, 2024

Moin,

what kind of router are u using?

Live long and prosper 🖖
R
Einsteiger:in
  • reacharts
  • Autor
  • Einsteiger:in
  • April 9, 2024

TP link VR2100v 

Sächsin
Legende
  • SächsinLegende
  • April 9, 2024

Die Tests wurden im WLAN gemacht ... zur Prüfung, ob es am Internetanschluss liegt, ist ein Test mit LAN (keine weiteren Geräte im WLAN) erforderlich.

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schluej
Legende
  • schluej
  • April 9, 2024

Open a ticket at the hotline.

Was there a disconnection bevor the speed drops?

If yes that could be normal, in a few weeks the line speed Willen than raise slowly.

Live long and prosper 🖖
    R
    Einsteiger:in
    • reacharts
    • Autor
    • Einsteiger:in
    • April 10, 2024

    The issue is fixed after raising again with hotline. 

     

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • April 11, 2024

    Hello @reacharts,

    great that download speed is now faster than before. 

    Can the ticket which our hotline opened be closed or does the speed of your connection vary?

    Best Regards,

    Gerrit

    R
    Einsteiger:in
    • reacharts
    • Autor
    • Einsteiger:in
    • April 12, 2024

    Yes please close the ticket. 

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • Lösung
    • April 12, 2024

    Hello @reacharts ,

    the ticket will be closed automatically by the technical department, so no worries there. Hopefully your connection continues to be stable like that.

     

    Best regards, Sven

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