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DSL light flashing and no internet. The telekom technicians comes and tells all good..

  • 3 November 2020
  • 9 Antworten
  • 1686 Aufrufe
W
Rang
  • Waj
  • Neuling
  • 4 Antworten

Hello team,

 I have no internet since 4 days. I called the tech support colleague and he created a technician visit ticket. I had to come home and wait from 14 00 till 20 00 and finally technician arrived. I was glad that I can start working again with WiFi. 

The technician observed and said DSL is fine, it might be the Home box 6741 or the cable. The technician says he is from Telecom and he can't work with O2 stuff.  

I immediately called the O2 tech support and described him what the technician told me. The tech support colleague said that he has to wait for the technician to call him. Until then, he cannot do anything. 

As a manager in an engineering firm, I cannot understand how a company can get away like this. I spent 6 hrs of my time to wait for someone who is not even qualified to fix this minor issue. If you have sales office everywhere around Europe, why can't u have service guys around Europe? 

What is actually a one step fix is now delayed to be a 4-10 step fix. I start to think that this is by design and You shall soon loose good will (if any). 

 

edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

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Lösung von Waj 7 November 2020, 12:34

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9 Antworten

schluej
Rang

If the dsl LED is flashing the router is unable to synchronise.

If the land line is ok, the router DSL kabel has a problem or the router.

Switch off the router. Please unplug the cable on both sides. Restart the router.

 

Live long and prosper 🖖
o2_Lars
Benutzerebene 7

Hello @Waj and welcome to our o2 community :-)

I a msorry to hear that there are issues with your DSL connection. Contacting our technical DSL departement was a good choice in this case.

By opening a trouble ticket for this, all necessary steps are already taken and we are working together with the local provider to fix your connection as soon as possible.

What may seem like a minor issue can have several possible causes. even if a DSL signal could be measured it is not necessary sure that this is the DSL signal your DSL cnnection should recieve.

I also had a look into some measurements regarding the connection. Are there more than one TAE wall sockets where you live? Or are there additional devices or cables connected between the wall plug and the router?

regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
W
Rang

Hello @Waj and welcome to our o2 community :-)

I a msorry to hear that there are issues with your DSL connection. Contacting our technical DSL departement was a good choice in this case.

By opening a trouble ticket for this, all necessary steps are already taken and we are working together with the local provider to fix your connection as soon as possible.

What may seem like a minor issue can have several possible causes. even if a DSL signal could be measured it is not necessary sure that this is the DSL signal your DSL cnnection should recieve.

I also had a look into some measurements regarding the connection. Are there more than one TAE wall sockets where you live? Or are there additional devices or cables connected between the wall plug and the router?

regards,

Lars

Hello Lars, 

Thanks for the information. I understand that there are multiple reasons for an issue. To answer, there is one more TAE Wall socket I'm our home but the DSL light is off when I connect the homebox to this socket. The homebox is connected directly to the TAE Socket via the provided DSL kable. 

Now it's been 7 days without WiFi and without even knowing where the problem is. The technician " thinks " the issue is with the homebox. 

Appreciate your help again but I would like to point out that in other parts of the world, I would imagine technician coming to customer already with a backup router or DSL cable to check if this is the issue.

In my case (already twice now) a technician comes without even checking basic information like, if I am with O2 or other ISP. 

thanks again Lars for your time. It's better to shift to a co-ax cable based and quick service based ISP. 

 

schluej
Rang

Moin Moin,

first of all could you take a picture of your TAE Wall Socked with out a cover on it?

And upload  the pictures.

2 wall socked will not force a good working DSL connection. we should see which TAE socket is not needed.

 

Live long and prosper 🖖
W
Rang

I got a New TAE-F 'cable from Mediamarkt .. still not working. It's the damn homebox .  You keep selling these Chinese ones which are broken within a few months of use. Don't tell me that they are German made. 

It's brand new and we hardly touched it after the initial configuration. I had a call with your tech support and they tell me that this crazy technician didn't even update them about the issue. I would need to wait 4 more days .. 

WHAT THE HELL IS HAPPENING. THIS COMPANY IS ROTTEN. PLEASE HIRE SOMEONE CAPABLE 

schluej
Rang

I won’t say you are wrong with the homebox…

If you are sure buy a fritzbox 7530 from AVM about 110€

Send the homebox back to O2 https://dsl-retoure.o2online.de/start/Dashboard/Index

Live long and prosper 🖖
W
Rang

If the dsl LED is flashing the router is unable to synchronise.

If the land line is ok, the router DSL kabel has a problem or the router.

Switch off the router. Please unplug the cable on both sides. Restart the router.

 

This is just a reference for understanding DSL light blinking. This is not the answer/solution. 

I have used the app O2 service and I believe the app could also detect these hard coded settings on the homebox. 

 

W
Rang

I won’t say you are wrong with the homebox…

If you are sure buy a fritzbox 7530 from AVM about 110€

Send the homebox back to O2 https://dsl-retoure.o2online.de/start/Dashboard/Index

It seems the issue is with the Homebox 6791. Thanks to everyone who spent their time to assist me. 

I received a new homebox and its working. I will get a Fritzbox 7530 as soon as possible. Thanks O2 for patiently listening to my voice. Please find some quality manufacturer for the homebox. Its your product afterall. 

 

o2_Lars
Benutzerebene 7

Hello @Waj and thank you for the feedback :-)

I am glad to hear that your DSL connection is working again, please excuse any inconveniences.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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