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DSL issues

  • December 28, 2025
  • 12 Antworten
  • 74 Aufrufe

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Good evening, sorry in advance for typing in English. My Internet line is always having Interruptions. The speed fluctuates way too much. I cannot do my work sometimes nor can I have my fun. I contacted o2 months ago and no body fixed anything. It got better for a while and now it is the same story. I cannot even play video games without my Internet randomly dropping from 75mbit to 2mbit . It completely cuts off sometimes for a second or 2. What do i have to do to get someone to fix my issue?

Honestly it has been frustrating. Especially when i see friends overseas having a more stable connection.

More info: my line can get up to 175mbit. I have the 100\40 mbit Tarif. I have a good router and i have set automatic daily resets on it. So no it's not my router.

Thanks for reading my post

 

o2_Giulia, 29.12.2025, 09:00: verschoben von DSL, Kabel & Glasfaser zu  English O₂ Community: Broadband & Landline

12 Antworten

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  • Legende
  • December 28, 2025

Router  ? Firmware? Powerline ? 

How was the measurement setup? How was everything determined?


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  • Autor
  • Besucher:in
  • December 28, 2025

Router: Archer VR2100v with latest firmware

measurements have been tested by observation. I've had connection issues then did multiple speed tests and monitored my in and out after having the problems.

I did bufferbloat tests as well and I noticed the max ping to be in the 200s and even higher sometimes even with smart queue management enabled - i did many tests before and made it stable with +1ms max on Download and Upload so there is no reason for anything to randomly change -

I dont know if I can test other things without equipment. I use Ethernet and i usually have only one device connected to my router. I'm not sure what you mean by powerline.

Could it be something with the copper lines outside the house?

 

 


  • December 28, 2025

@amar104 

First of all. My English is not so good, my German is better! 

https://www.youtube.com/watch?v=XtdkIlAhiWA

You wrote:

More info: my line can get up to 175mbit. I have the 100\40 mbit Tarif.

So I guess, you have a DSL-Connection, right? You also wrote:

I have a good router and i have set automatic daily resets on it.

If you so have a DSL-Line, you should not restart your router yourself daily, not even automatically, because then, there is a freaking (for not to write f….) program called ASSIA that will set your downloadspeed down, until it gets stable.

Shut off that automatic resets and let your router be as it is. Don*t even shut off the router and step by step you will get more speed. 

Maybe I am completely wrong here. Sorry for that.


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  • Autor
  • Besucher:in
  • December 28, 2025

@GTO63 thanks for your reply. I noticed that the memory on a lot of routers is not that good. After a couple of days you might see it getting up to 98% usage for example. Also I have set the reboots to be at like 3am since I would be asleep eitherway. That was my reasoning at least. And yes it is DSL


  • December 28, 2025

@amar104 

You know one of the last songs from the Beatles?

Let it be!

;)


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  • Legende
  • December 28, 2025

This is just a router without a modem. The Wi-Fi router is a customer's business and does not interest any providers. ​@amar104 


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  • Autor
  • Besucher:in
  • December 28, 2025

@Anfänger1 the archer is a modem router. It has a modem VDSL/ADSL. Otherwise I wouldn't be replying to you rn.


  • December 28, 2025

@amar104 

Please like I pleased you to do let the router be and wait up for at least three days. Now, the speed should have been grown up. If not, please report here.

;)


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  • Autor
  • Besucher:in
  • December 28, 2025

@GTO63 thanks for your input but that doesnt make any sense. The speed isnt steady to increase in the first place. It might be at max for 30min then something happens to the copper lines or at the DSLAM and my internet starts fluctuating and cutting off for 15min for example. Then it returns to normal for a bit. The problems are way too frequent. I do stream as well so that is connection lost every 30min or so. 


Any DSL Information presented in the router you could post here, the more detailed the better


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  • Autor
  • Besucher:in
  • December 29, 2025

I'm thinking the SNR margin is maybe low. it goes up a bit more but usually between 6 and 9.


This is a bit thin, information-wise… But your link is below full sync (would be at around 116.7/46.8 Mbps) in Upstream direction it appears that you are already at ceiling, in Downstream direction you are limited by the minimal required SNR-margin (which is 6 dB). That means your link has little reserves against RF disturbances… however without better diagnostics there is little I can recommend other than noting, that if you switched from your nominal 100/40 plan to the nominal 50/20 plan and the sync limit gets adjusted to the around 63/23 typically used, your link would gain some more stability, but since you report dropping from 75 Mbps down to 2 Mbps that might not be enough.

Maybe try to borrow a fritzbox modem router for testing as these offer far better diagnostics than your archer seems to do. If you can do so, holler, and I send you more information what information we would like to see here in the forum.