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DSL ERROR


Hi, I have a big problem with my router, his type is Fritz.box 749 and I have 2 hours and is still no working, and I need it for my work immediatly..WLAN is okay, but POWER DSL is not working anymore..I dont know what to do, I have called at you but no one help me.

 

edit o2_Manga: verschoben von Router zu DSL Englisch

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Lösung von o2_Lars 14 June 2021, 15:37

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Moin Moin,

this could only solved with the Kunden Hotline

Kunden-Hotline
089 78 79 79 40 0 *
Mo.-Fr. 7 - 20 Uhr
Sa. 10 - 18 Uhr
Benutzerebene 7

Hello @Andreei7, welcome to our o2 community :-)

I am sorry to hear there are issues with your DSL connection. As a first step I recommend to try out our o2 my service App on your smartphone. It guides you step by step through some troubleshoots.

If this should not help please contact our technical DSL department under the phone number that @schluej already posted. If you do not speak any german at all I recommend to call with a friend of <yours who does since we can not promise that you will reach an english speaking agent.

You my also try our service via chat or WhatsApp.

Regards,

Lars

 

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