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Delayed installation date

  • October 31, 2023
  • 6 Antworten
  • 48 Aufrufe
H
Besucher:in

Hello!

My router was supposed to arrive before November 1st, but this morning I was notified that I had to inform the Glasfaser-ID for it to happen (which I had done when I made the order, 15 days ago. What happened to that?). After I informed that again, my Aktivierungstermin just changed from 01.11 to 16.11 and now I am wondering how am I supposed to work properly in my home office during this time. Do you have any solution for that, since this delay was caused by O2 mistake?

Thanks.

Lösung von Helio Filho

Ok, after a few calls we finally managed to activate the connection. It was something about the modem and/or glasfaser ID's in the system. The last person who assisted me was very helpful, even though it was getting late. Thanks to her, everything is working now!

    6 Antworten

    Vilureef
    Legende
    • Vilureef
    • October 31, 2023

    Hello @Helio Filho,

    If you are not a mobile phone customer with O₂, order a Test card.

    Best regards

    -
    H
    Besucher:in
    • Helio Filho
    • Autor
    • Besucher:in
    • October 31, 2023

    I am not a customer. Going to order it. Thanks!

      o2_Sven
      • o2_SvenModerator
      • Moderator
      • November 13, 2023

      Hello @Helio Filho ,

      welcome to the o2 Community 💙.

      I hope you’ve received the “Testkarte” by now and everything is working properly with it. If there is anything else, please let us know and we’ll be happy to hear from you on the 16th once your internet connection is up and running.

       

      Kind regards, Sven

      Der Wochenrückblick - https://g.o2.de/wcr
      H
      Besucher:in
      • Helio Filho
      • Autor
      • Besucher:in
      • November 16, 2023

      Hello! Yes, the Testkarte works fine.

      I have just received a confirmation of activation of the fiber internet connection. The router is properly connected but there is no internet connection available. I have already entered the login and password that I have received by mail in the setup page, but it still isn’t working.

      Could you please help me with this?

      Thanks

      H
      Besucher:in
      • Helio Filho
      • Autor
      • Besucher:in
      • Lösung
      • November 16, 2023

      Ok, after a few calls we finally managed to activate the connection. It was something about the modem and/or glasfaser ID's in the system. The last person who assisted me was very helpful, even though it was getting late. Thanks to her, everything is working now!

      o2_Flo
      • o2_FloTeam
      • Team
      • November 23, 2023

      Hey @Helio Filho,

      I'm pleased to hear that everything has now worked out :) If you have any more questions, please get in touch here! We'd also love to hear a few reports on how the line is working in everyday life. 

      Greetings,
      Flo

      Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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