Hello O2 team,
I recently changed my bank details and was told to pay this month's bill myself.
But I received my monthly invoice mentioning that the amount will be deducted from my old bank account.
Could you please let me know if I should pay for it myself or not?
Edit o2_Larissa: transfered to English o2 Community: Broadband / DSL
In the event of a change of bank account, please ensure that this is made in good time several weeks before the invoice is issued. Otherwise, the change can only be applied to the next billing period.
If it is stated on the invoice that the invoice amount will be deducted from bank account XXX, the invoice amount will indeed be deducted from bank account XXX. Please ensure that there are sufficient funds in this bank account XXX. If the direct debit is not successful because the account is not covered or has expired, o2 will charge a fee for the return debit note.
Only if the amount due has already been transferred before the invoice is issued, no direct debit will be made.
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