contract renewal no internet now

Forum|Forum|3 years ago
September 27, 2022
3 Antworten
18 Aufrufe

Kita313
Besucher:in

Hello,

I've recently extended my contract landline, home internet and 3 mobile phone plans.

After receiving an email saying my internet and landline connection have been successfully activated I no longer have internet at home even with an Ethernet cable. Is there anything i need to do?

I have also restarted the router and it didnt fix the issue.

Thanks!

29.09.2022 17:30 o2 Katja: moved to our english community

o2_Sven
Moderator
Forum|Forum|3 years ago
September 29, 2022

Hello @Kita313 ,

welcome to the o2 Community 💙.

When you extended your DSL contract, did you also change anything about which contract you are using? Because in that case the username and password needed to access your connection might have changed. You should have gotten these with the documents that you received concerning the contract change. I’m sure we’ll be able to get you back online.

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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Joe Doe
Legende
Forum|Forum|3 years ago
September 29, 2022

@Kita313 What router you use? I think you renew the landline contract to a higher speed? Can been happen that you get a new dsl username and password.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can