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Changing bank details for bill payment

  • November 7, 2024
  • 6 Antworten
  • 44 Aufrufe

Hi!

I have moved out of Germany in September 2024 and have cancelled my broadband connection. I paid the bill for September on the 4th of October. After moving out, the account which had the direct debit facility is now closed.

However, I got the final bill for 31.10.2024 to 08.11.2024 and it tried to get a direct debit from the previous bank account which failed. Can I pay this bill through another European bank account? I am getting a form to download and fill when I am trying to change my bank details through MeinO2. Please help!

Thanks

6 Antworten

schluej
Legende
  • November 7, 2024

Moin,

yes U can…

Please use the detail information of an old debit to pay.

For O2 is the money important and a Information to Assign it to an open bill!


  • Autor
  • Besucher:in
  • November 7, 2024

Hi Moin,

Thanks for the response.

I am unable to retrieve the details of O2  bank account through the transaction details.

Is there any other way?


Sächsin
Legende
  • November 7, 2024

Bitte nutze folgende Bankverbindung 

 

Im Verwendungszweck bitte unbedingt deine Kundennummer angeben.


schluej
Legende
  • November 7, 2024

Than use your Customer number and phone number.


  • Autor
  • Besucher:in
  • November 7, 2024

Thanks you so much for the help!


o2_Manga
  • November 7, 2024

Hi @Suryendu 

welcome to our community. Hope you are doing well. 🙂

Please use the ten digit customer number starting with 60xxx as a reference in your bank transfer. 

Otherwise it takes too long to assign the payment. 

Thanks to schluej and Sächsin for assistance.

Greetings

Manga