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Cancelled but still charged for monthly homespot?


I have cancelled my O2 HomeSpot since last month, but I have not returned the HomeSpot device, since I don’t know to which address I should return it. I should not get a Rechnung for the Tarif, since I did not use said router or its services. Where should I return the device?

Edit o2_Antje: Moved from o2 Home to English Community / 23.01.2025 / 19:50 Uhr

Lösung von blablup

https://www.o2online.de/service/retoure/

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3 Antworten

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  • Lehrling
  • 10844 Antworten
  • Lösung
  • 23. Januar 2025

o2_Kathi
  • Moderatorin
  • 5985 Antworten
  • 27. Januar 2025

Hello ​@Stephanus Darren,
I would like to welcome you to our community 😀
Too sad that you have canceled your contract with us again. Did you manage to return the router using the link from blablup?
Best regards, Kathi


o2_Lea
  • Moderatorin
  • 4085 Antworten
  • 4. März 2025

Hello ​@Stephanus Darren,

I hope everything went well with the return. Please let us know if you have any further questions.😊


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