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Cancellation letter asks for homespot return

  • September 15, 2025
  • 2 Antworten
  • 14 Aufrufe

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I got an O2 4G Homespot just over two years ago.  My contract recently came to an end and I went into my local O2 store to order an upgrade to wired broadband with a FritzBox.

I recently got a letter from O2 (helpfully in German despite O2 knowing I’m an English speaker) When I translated the letter using Google translate it said that O2 were sorry I was leaving and asking me to return the Homespot or face a financial penalty.

The thing is, when I took out the O2 contract I had to buy the Homespot - it wasn’t given to me for free.  My contract from the day even shows a €49.99 charge for the device.

So, if I bought it, and the contract shows I bought it, why are O2 DE asking for it back and threatening me with a charge if I don’t return it?

2 Antworten

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  • Legende
  • September 15, 2025

Because you did not purchase the device. The EUR 49.99 is the supply price for a loan/rental device according to the price list. See pice list,  o2 Terms and Conditions/Service Description, which form an integral part of the contract. The contract language is German. Translation services are not part of the contract.

Router (optional)  
(Der gewählte Router wird für die Dauer des Vertragsverhältnisses bereitgestellt und verbleibt im Eigentum von Telefónica Germany)

 


o2_Gerrit
  • Moderator
  • September 16, 2025

Hello ​@MrTony,

the price of 49,99€ is indeed the supply price for a rentalk router from us.

You can register your router for a return in our return portal https://router-retoure.o2online.de/start

Best Regards,

Gerrit