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Cancelation of contract

M
Rang

Hello @o2_Flo , @o2_Support ,

I am having an issue where I had to leave Germany in a hurry due to coronavirus. I have a dsl contract with you and I would like to cancel my contract. Please let me know how I can go about that. Im now in another state and i could not get ahold of anyone from 02. Its been 4 months since i departed from Germany.

I see that I can do through the o2 app, but it is in german and it is confusing to know which way to take. 
Please give me some guidance. I already sent letters to you 2 times and i sent the router. The bills are just coming in and i do not want to pay them until the issue of the cancelation is resolved.

Thank you,
 

5 Antworten

B
Rang
Benutzerebene 7
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M
Rang

Thanks for the info i know all this stuff. But the problem is they are still not answering and the bills are coming in…… i will call them i guess to see if my letter arrived. Worst cancelaton proces i have ever seen. We must send a letter to them like what we are in the 20th century and dont have e-mails or internet.If i knew this was the procces for canceling i would never made a contract with o2.

o2_Manuela

Hello @Mark4 , 

welcome to our community! :hugging:

Thanks for your feedback about our cancellation procedure.

Every feedback is very welcome!

Did you have call us and got more informationen about your contract?

Thank you blablup for the F.A.Q link!:handshake:

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
M
Rang

What is the number i can call. I payed my bills almost 2 weeks ago but i can not see anything on my o2 site. It says there is an error and to try later. Its been like this for days. I dont have any way of seeing my bills or the amount that i need to pay still and i can not cancel becouse it says i have bills. Give me a phone number that i can call pls.

o2_Giulia

Hello @Mark4,

in order to clarify your invoices, please call our customer support. They offer Support in English as well on 089 666630081, Monday till Friday 10 am - 6 pm.

Best regards

Giulia

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