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cable not working

S
Rang

My activation day is today.

and my fritz box cable is still flashing with no internet connection.


edit: moved from DSL Kabel…., 19.12.2022, 18.22 Uhr, o2_Micha

15 Antworten

schluej
Rang

Moin Moin,

CM-MAC has been transmitted to O2.

Have you ask you landlord that cable TV is aktiv?

The router is one of the above

If you have rent the FRITZ!Box from O2 than you could ignore the Artikelnummer.

Have you called the O2 hotline an informed that the Router is unable to Sync. The line?

Live long and prosper 🖖
S
Rang

When I went to o2 to get the internet they checked if my building have the cable active and they said its working and i can take this package.

now the activation day came and no internet and i cant visit the homepage and the cable led light flashing

i checked all the cables and connected them tightly still the same.

I called the hotline as i dont speak german i couldn’t understand anyword from the robot thing and couldn’t get some real help.

thank you for your answer 

schluej
Rang

Some times the cable to the flat is not connected! So it could help to ask you landlord that the cable to the flat is connected!

If you have a TV you could check for cable Programm, if your TV could receive cable Programms than all is OK.

Have you send the CM-MAC of the router to O2??

What kein of router are you using?

You could call

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm

 

Live long and prosper 🖖
P
Rang
Benutzerebene 4

Hi,

 

O2 provides also an english speaking hotline:

 

Otherwise you can wait for an O2 moderator, who can support you, but this can take some waiting time (1 - 2 days).

S
Rang

 I didnt send any one the cm mac

nobody asked me to

because in the email its written that the router im receiving is ready only to plug in and when activation day come it will automatically connect to the internet.

i will go buy tv cable to check if its working and then after i will give them a call

 

 

schluej
Rang

The router is rent from O2?

Live long and prosper 🖖
S
Rang

Yes it is 

i pay 5 euros extra pro monat for the router 

S
Rang

Guten Tag, 

Ihr o2 Anschluss wurde erfolgreich vorbereitet. Bitte lassen Sie den Router eingeschaltet, damit er sich am 19.12.2022 automatisch ins Internet einwählen kann. 

An einigen Anschlüssen führen wir direkt nach Installation des Routers einen Funktionstest durch. Während dieses Tests ist Ihr Anschluss direkt mit dem Internet verbunden. Danach erreichen Sie bis zur Aktivierung des Anschlusses nur noch die o2 Startseite. 

Sollten Sie die o2 Startseite nicht erreicht haben, bitten wir Sie uns telefonisch unter der 089 78 79 79 400 (gemäß Tarif für Anrufe in das dt. Festnetz) zu kontaktieren. 

Freundliche Grüße
Ihr o2 Team
 

schluej
Rang

Du you connected the Router to the wall socked a few days bevor?

If not it could take some time to activate the router (4 hours).

if you have rent the router from O2 the you have not to Transmitt the cm-mac. 

Live long and prosper 🖖
S
Rang

Its plugged in since yesterday , but still blinking 

it’s frustrating waiting for my activation a month then still no internet 

and they never answer the hotline keeps me on hold for half hour

o2_Manuela

Hello @Saleemammar , 

welcome to our community! 🤗

I am glad that you already received good help from schluej and peter12_. 

Does your internet connection work in the meantime?

If not, we are happy to assist you. 

 

Best regards, 

Manuela

 

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
S
Rang

Hello @o2_Manuela,

no the internet is not working yet.

a technician came and saw that the cable is getting no signal and i need a new one fitted up.

im still waiting for them to contact me and tell me when they will come and do the new line.

o2_Giulia

Hello @Saleemammar,

our technicians don't usually just lay new cables. This is only possible in certain cases and with the consent of the owner of the building. Do you own the house yourself or do you rent it?

Normally, an electrian is laying the cables and a technician from Vodafone connects it to the cable distributor.

Have you talked to the customer support in the meantime and did they find a solution for you?

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
S
Rang

Hello @Saleemammar,

our technicians don't usually just lay new cables. This is only possible in certain cases and with the consent of the owner of the building. Do you own the house yourself or do you rent it?

Normally, an electrian is laying the cables and a technician from Vodafone connects it to the cable distributor.

Have you talked to the customer support in the meantime and did they find a solution for you?

Best regards

Giulia

A technician from Vodafone came on 20.12.

he said i need a new cable installed and everything will be good to go.

its almost two weeks nobody contacted me

i call customer support they have no idea and when they transfer me they hang up 

tomorrow i will go and terminate my contract im tired from waiting , i took the highest internet speed o2 can offer and still not enjoying it

one month for my activation and two more weeks internet not working

but when it comes to payments they always take on time..

o2_Matze

Hi @Saleemammar 

I am really sorry that the connection has not worked so far.

Do you have the possibility to call the hotline with a German speaking friend? 

With the help of the technical hotline we will surely find a solution. 

Kind regards Matze 

 

https://g.o2.de/wcr

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