Cable not functioning after activation date

Hallo,

I contracted Cable internet with O2 about a month ago, and my installation appointment was scheduled for August 30. No technician came on the appointment’s date and time, and I received an email with instructions on how to connect the modem (FRITZ!Box 6660). Even though I followed the instructions, I still had no connection, and I called customer support, who opened a ticket for me. I was then scheduled an appointment with a technician, who verified that there was no cable connection from the building’s central box to my apartment.

Now I am waiting for another appointment when they will pull a cable from the building’s central box to my apartment. For O2 my internet is already active, but I still don’t have access and it’s not because of a fault on my side (upon signing the contract, I was told that I could have Cable there). I am waiting for the next appointment and I want to know if I will be charged for this period that I did not have any internet. 

Best regards,

Amanda

Edit o2_Giulia, 03.09.2022 19:16 Uhr: moved to English o2 Community: Broadband/DSL