Cable internet Fritzbox - cannot get access for a month already

Hello.

Would be very challenging for me to remain polite in this situation but I will try my best.

End of Jan I changed my contract for Internet from sim to cable. I received new router by post and connection was supposed to be established on 19/02. However, nothing happened on this date as well as the day after. I used the O2 app to troubleshoot and in the end it send me to call the hot line. My German speaking friend called the hot line on my behalf and O2 created a ticket (9498650) to fix the problem with the local company Telko Tec Gmbh. This company called me to inform that O2 created a wrong ticket - my case requires Installation ticket and “Connection problem” ticket was created. Then my friend called O2 tech hot line again and they said they changed the ticket type. I also received sms saying that in the next 2 days problem will be solved. 2 days passed and I receive the call from Telko Tec Gmbh again saying they cannot do installation again because the ticket is not correct. My friend today called O2 tech for the 3rd time and they said the ticket type is correct. 

Honestly, at this point I do not really care who is making the mistake. I am just astonished that O2 cannot resolve the issue with its contractor or the contractor cannot resolve the issue with O2 and I should be the one engaging with both of them. I do not see the ticket types they create in each others systems, how can I possibly resolve this. I also by the way paid 100+ euro for this to be done by 19/02, I wonder if anything at all was done between the day I started the contract and this date.

Not sure if anyone at any end will be able to resolve this issue. At this very moment I am very close to cancelling the contract and going for another provider.

Hello ​@Anna2025 ,
welcome to our o2 community 😀
I am very sorry that there is a problem with the activation of the cable connection.
Has a new date been arranged in the meantime ? 
Kind regards,
Solveig 

Hello ​@Anna2025 , 
I have just been informed that a new appointment has been arranged for tomorrow between 8:00 and 12:00. 
I'll keep my fingers crossed that it works then. 🍀
Kind regards, 
Solveig 

Thank you for your feedback, ​@Anna2025, that is great news that your conenction is now fixed 🙂

I wish for that from now on there will be no issues with it 🙂

Best Regards,

Gerrit