activation date

As soon as activation is complete, you'll receive an email. Please wait for it.

Thank you for your reply. 

Any idea how long can it take for the activation to be complete? 

During the course of the day, tomorrow at the latest.

Hello ​@LPatel,

welcome to our o2 Community 😀

I am sorry that the activation of your account was delayed. This shouldn't have happened, of course, and I sincerely apologize.

I've informed our activation team that there's been a delay and asked them to take care of the activation process as soon as possible.

Have you already connected your router, and what are the LEDs currently doing?

Best regards

Giulia

The router has been connected since 5 days. 

The power/cable light is blinking

WLAN light is on (not blinking)

Hello ​@LPatel,

I am sure our activation team will get the connection up and running quickly.

Please leave the router turned on; I hope you'll be able to use the connection tomorrow.

If not, please contact us again.

Best regards

Giulia

Hi,

The connection is activated however there is still no Internet. The router lights look as they were before.

Hoping somebody could help soon. 

Hi,

Im having trouble with the O2 cable Internet connection. 

I have changed address and the activation date at the new address was yesterday. Despite O2 homepage showing that the activation is complete, I have no Internet. 

I have tried a factory reset and plugging into a different socket as well. Nothing seems to work.

I have contacted o2 hotline, but thats not helping either. 

o2_Giulia, 04.09.2025, 15:36: Beiträge zum gleichen Thema zusammengelegt

Hello ​@LPatel,

I checked with our team again on your behalf, and an appointment with a technician has now been scheduled for you.

Please let us know afterward whether the connection has been repaired and if your internet is working again.

I would like to sincerely apologize again for the disruption to your service.

Best regards

Giulia

Hi,

After repeated attempts and technician visits, due to technical/infrastructure related issues, O2 cannot provide cable Internet to my apartment. 

I have been informed that the existing contract will be terminated as of 19.09.2025. However, I have been billed with 89.99 euros (one time connection fee + monthly Internet cost).  

Since I never had Internet for the month of Sept, I feel the charges are unfair and I should be reimbursed. 

Could somebody help me with how such a reimbursement complaint be filed?

Thank you. 

Neue Kommentare verschoben zu

Hello ​@LPatel,

I just wanted to let you know that the fees for the new invoice for the period from September 5, 2025, to September 18, 2025, have now been credited as well. Confirmation will be sent via email shortly.

I assume that the invoice amount will not be debited from your account. If it is, we will refund the amount.

If you have any further questions, please feel free to contact us.

Best regards

Giulia