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O2 DSL Technician not came during Appointment?

V
Rang

Hallo Everyone,

I ordered new DSL connection from O2 on 26th Jan 2021 and they scheduled an appointment for technician visit on16-02-2021 between 8.00 am to 12.00 pm(Yesterday). I took leave from Office and waited for the technician but the technician never came. I am using O2 HomeBox  router, I connected it and found Power/WLAN/ DSL/INFO LEDs glows Constantly and Internet Led is blinking.

I called O2 for many times, initially they told your technician came but he did the installation in central cabinet near the building. So you keep trying with the router or reset the router. Yesterday whole day I spent with the issue and I haven’t received any internet. I waited 20 days since I ordered the connection.

I have zero internet at home. 

Today I called O2 hotline again, then they told, “technician not really came to your apartment, seems technician not interest to come for work. We will raise a ticket for your complaint and we will schedule you another technician visit.”

By hearing this I really gone mad, “This is how you serve your customers”. I took leave from Office and waited for the technician but no regret email came from O2. No single message from O2.

For establishing new connection itself, we need to raise a complaint. What kind of system it is?

Due to corona, my german lessons are moved to online. Last 20 days, I missed my German lessons which I paid… So far I paid 40 Euro for the public Telekom wifi, even though Telekom wifi signal in my apartment is weak.

I need immediate solution as soon as possible.?

 

Thanks 

Edit o2_Lars: Moved from DSL/Router to English/Broadband

17 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Vinokarthik I'm a bit surprised by your description.  Actually you should have internet if the LEDs have the status as you have described.  How did you test?  Lan or wifi?  Do you come to the web interface of the o2 Homebox? → http://o2.box 

What information you find there?

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Rang

@Joe Doe I mentioned, It’s blinking which means Flashing.

 

I tried with WLAN.

V
Rang

Hello everyone,

I ordered new DSL connection from O2 on 26th Jan 2021 and they scheduled an appointment for technician visit on16-02-2021 between 8.00 am to 12.00 pm (Yesterday). I took leave from Office and waited for the technician but the technician never came. I am using O2 HomeBox router, I connected it and found Power / WLAN / DSL / INFO LEDs glows Constantly and Internet Led is blinking.

I called O2 for many times, initially they told your technician came but he did the installation in central cabinet near the building. So you keep trying with the router or reset the router. Yesterday whole day I spent with the issue and I haven't received any internet. I waited 20 days since I ordered the connection.

I have zero internet at home. 

Today I called O2 hotline again, then they told, “technician not really came to your apartment, seems technician not interest to come for work. We will raise a ticket for your complaint and we will schedule you another technician visit. "

By hearing this I really gone mad, "This is how you serve your customers". I took leave from Office and waited for the technician but no regret email came from O2. No single message from O2.

For establishing new connection itself, we need to raise a complaint. What kind of system it is?

Due to corona, my German lessons are moved to online. Last 20 days, I missed my German lessons which I paid… So far I paid 40 euros for the public Telekom wifi, even though Telekom wifi signal in my apartment is weak.

I need immediate solution as soon as possible.?

 

Thanks 

Edit o2_Lars: Merged with existing thread.

V
Rang

@Joe Doe By mistake I marked your reply as a solution. I cannot revert back, I raised new query with same subject. Please write your comments there. 

 

Thanks

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Vinokarthik I unmark the solution.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Rang

Thanks @Joe Doe 

Joe Doe
Rang
Benutzerebene 7
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o2 moderators-> 

Edit o2_Lars: Merged with existing thread.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Vinokarthik Because you have write in your first posting that power, dsl led ist constantly on and Internet ist flashing normally you must have Internet. 

Only if the technican make a big mistake and put you on the wrong line. Than you dont have Internet. But in this case the Internet led is red.

Can you please login in your router menu?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Rang

@Joe Doe Yes I can able to login with the router menu. From the LED table, as I can see If Internet LED Flashing means, Its transferring data right? If it is glowing constantly then only I will get the Internet.

 

 

Joe Doe
Rang
Benutzerebene 7
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@Vinokarthik Did you get an error message if you try a Webpage like www.google.com or www.YouTube.com? 
If the Internet led is flashing than you have traffic from the o2 Homebox to the Internet. 

What did you see in your o2 homebox in „Übersicht“ or „Startseite“

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Rang

@Joe Doe 

Yes When I try to open any website, a new tab or window opens with below shown error message. But source of this error message is from Kundencenter - Telekom. This is very strange. 

And, My O2 router overview image is as shown below, 

And Initial screen is same as you attached,

 

 

Thanks,

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Vinokarthik Fu…. Please call again the hotline. The technician from the German Telekom make a mistake and put you at the wong line.

Please say at the Hotline. „Mein Anschluss ist verschaltet. Ich habe eine Telekom Startseite wenn ich ins Internet gehe (Der Anschluss ist im Moment nicht aktiv) und in der o2 Homebox ist mir eine Telekom Ip Adresse zugewiesen worden.“ /   “My line is wrong connected.  I have a Telekom homepage (Telekom Line is not active in the moment) and a Telekom Ip address has been assigned to me in the o2 Homebox. "
 

o2 DSL Hotline -> 08005251378 (Don’t hang up after the service app and the computer voice say bye. Stay in the line.)

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Rang

Okay I will try and update back

o2_Lars
Benutzerebene 7

Hello @Vinokarthik and welcome to our o2 community :-)

I am sorry to hear there were issues with your DSL connection. Luckily @Joe Doe was already here and had some good tipps at hand.

How does it look like? Is your DSL connection working again as it should? :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
V
Rang

Hello @o2_Lars ,

No not working. Still the issue is open.

 

Thanks

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

Hello @o2_Lars ,

No not working. Still the issue is open.

 

Thanks

@Vinokarthik But you have called the Hotline and get a ticket? (Don’t post the ticket number here)

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
Benutzerebene 7

Hello @Vinokarthik,

I had a quick look at your connection. To me it seems like it is working as it should. Can you confirm that everything is up and running? :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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