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Internet disconnect every 24 hours


Hello all. I have a problem with my internet connection. It desconects every day at the same time, around 10:20-10:40 PM. The disconection time lasts between 2 and 8 minutes. My router TP link VR600V is new and this problem is happening for at least 2 months (since I realised this periodic disconections).

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Lösung von Joe Doe 29 May 2020, 20:42

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Hi Mariano_LM,

first of all: I moved your topic to the English o2 Community.

The internet connection via DSL is disconnected every 24 hours. There is even a (German) Wikipedia article about that [1]. It is called “Zwangstrennung”.

Kind regards,
Alex

[1] https://de.wikipedia.org/wiki/Zwangstrennung

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@Mariano_LM what Hardware Version you have from the VR600V? Latest firmware ist installed?

Hi Mariano_LM,

first of all: I moved your topic to the English o2 Community.

The internet connection via DSL is disconnected every 24 hours. There is even a (German) Wikipedia article about that [1]. It is called “Zwangstrennung”.

Kind regards,
Alex

[1] https://de.wikipedia.org/wiki/Zwangstrennung


Is it posible to change the time for this disconnection? 10:00 PM is a bad time since I’m always using internet at this time.

I will try to update the firmware.

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@Mariano_LM have you try to power off/on the router to a pleasant time for you?

@Mariano_LM have you try to power off/on the router to a pleasant time for you?


I tried to power off for 30 sec and when the router start running again, 1 min later internet disconnect as usual. This happened 2 days in a row, so maybe this is the solution. Thanks!

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@Mariano_LM than you have technical problems with your line. Please raise a technical ticket.

https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-create-a-technical-error-ticket-for-v-dsl-line-at-o2-510083

 

 

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