DSL Move delays

Hi,

I had requested a move of DSL/telephone from O2 from one apartment to another in the same area and was given a date for a technician visit. However, on the day, I got a message stating that the technician cannot come and I should call requesting another appointment.

I called and was given another appointment - however, another message came later that a technician cannot come on that day either and I have to now wait another 2 weeks. This means that for almost a month, I will be without internet. The customer service person on phone told that this is normal and there is no way out for me. I am bound for the contract even if it takes a month, a year or forever to move DSL to my new place.

It seems I cannot terminate my contract either and still have to pay O2.

My move has already been cancelled thrice. Is there a way to officially complain against this or to terminate my contract, before I seek legal advice. Alternatively, is there a way to speed up the move - if I give previous tenant name or from O2 itself.

Bhaskar