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I
Rang

Hi there. I had terminated the O2 contract for 2 years, which I signed in December 2017. In my letter of termination I had received confirmation from O2. For a connection that I never use, however, I am still charged a monthly fee. Please help us understand why my cancellation request is still not in effect.

 

Hello. I had cancelled the O2 contract for 2 years that I had signed up in December 2017. I had received an acknowledgement from O2 on my cancellation letter. However I'm still being charged monthly for a connection that I never use. Please help in understanding that why my cancellation request is still not in effect.

 

Edit: Screen anonymized / o2_Flo

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Lösung von o2_Larissa 26 July 2020, 11:03

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11 Antworten

o2_Michi

Hi @Irfanhb15 ,

 

sorry for the delayed reply. Welcome to our Community. :relaxed:

 

Your contract has a notice period of three month, that’s why your tariff is still active until the 4th of january 2021. The former contract term was 5th, january 2018 to 4th, january 2020 and we received your cancellation on the 17th, october 2019. :confused:

If you have further questions, feel free to post them here in our community.

 

Best regards,

Michi

I
Rang

Hello,

Thanks for your response. I have moved from this place and I no longer live in Cologne. I've not been using the DSL from O2 now. 

Please can you help me in cancelling my contract with immediate effect. Please advise what can be done to avoid the charges which I'm paying for a service which is not used at all. 

I wouldn't continue with this contract. Please help. Thanks.

Regards,

Mohammed Irfan

o2_Michi

Hi Mohammed,

 

if you’re moving abroad, please send this form to the above mentioned address. It’s for mobile contract, but works for DSL aswell. :wink:

 

Best regards,

Michi

 

I
Rang

 

Dear Team,

I have been paying O2 for the whole year of 2020 without even using the DSL. This is because, there was a delay in sending out the cancellation letter of my contract in last October. I would like to be very vigilant this time and would like to request you to cancel my contract by end of the current term. Please help in cancelling my contract. Should you need details of my contract, please let me know. 

o2_Larissa

Hay hay @Irfanhb15,

it´s a pity that you are not using your contract and therefore want to terminate your DSL connection. We are happy to arrange a move to your new address.
To cancel your contract at the end of the contract, please send us a written cancellation or click on this link to reserve your cancellation. Then call the specified number to confirm your cancellation request: www.o2.de/goto/vertragskuendigung.

 

Kind regards,

Larissa

I
Rang

Hello,

I tried to use the link to notify/reserve my notice of cancellation, but every time I end up reading a message of some technical issues. This is now persisting since a week. I'm currently not in Germany and couldn't send a fax or a letter. Attached the screenshot of your link. 

Please help at the earliest possible.

Kind regards,

Mohammed Irfan

 

o2_Lars
Benutzerebene 7

Hello @Irfanhb15,

you tried to login with your DSL account? If you are trying to login with a deactivated mbobile account it will work for some time but you do not have access to every area.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
I
Rang

How do I access this online mode of cancelling my contract. I'm currently in India and couldn't return to Germany due to the pandemic and travel ban. 

Please can you help me in cancelling mythe O2 DSL contract. 

o2_Lars
Benutzerebene 7

Hello @Irfanhb15,

as long as you are registered with your landline phone number use this and you selected password as login credentials. 

As far as I can see a few postings above, your DSL contract already recieved a letter of cancelation from you and will be deactivated on the 4th of January 2021.

If you want to cancel your contract to an earlier date you will find all information and necessary documents in this PDF file.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
I
Rang

Hello,

Thanks for your kind response. Please can you check within your system if you've a cancellation marked for this DSL contract on 4th January 2021?

Or do I have to notify you again regarding the cancellation of my contract? I'm worried and concerned that again I've to pay because of late notification. 

Please can you confirm that everything is fine with me and you'll surely deactivate my DSL contract with O2 by 04.01.2021.

Kind regards,

Mohammed Irfan Humayun Basha

​​​​

o2_Lars
Benutzerebene 7

Hello @Irfanhb15,

as far as I can see my colleague @o2_Michi already confirmed this in his answer from February the 11th here he explains why the contract is runnning up to this date. :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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