Hi there. I had terminated the O2 contract for 2 years, which I signed in December 2017. In my letter of termination I had received confirmation from O2. For a connection that I never use, however, I am still charged a monthly fee. Please help us understand why my cancellation request is still not in effect.
Hello. I had cancelled the O2 contract for 2 years that I had signed up in December 2017. I had received an acknowledgement from O2 on my cancellation letter. However I'm still being charged monthly for a connection that I never use. Please help in understanding that why my cancellation request is still not in effect.
Edit: Screen anonymized / o2_Flo
Lösung von o2_Larissa
it´s a pity that you are not using your contract and therefore want to terminate your DSL connection. We are happy to arrange a move to your new address.
To cancel your contract at the end of the contract, please send us a written cancellation or click on this link to reserve your cancellation. Then call the specified number to confirm your cancellation request: www.o2.de/goto/vertragskuendigung.