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DSL Contract Termination-Move out of Germany

I
Rang

Hi Team,

 

I checked few threads on community however need detail help

 

I need to move out of Germany on 31st January 2022 & then only I can provide de-registration proof but i can share some proof like new country visa etc  

 

  1. Can I send termination request via mail ? if yes mail id ? if not then link for form.
  2. Is it possible to avoid 3 months of basic fees since I am requesting more than 1 moth earlier ?

appreciate your response.

 

Thanks,

Ishwar 

icon

Lösung von o2_Kurt 21 December 2021, 18:18

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16 Antworten

o2_Kurt

Hi @Ishwar ,

 

please take a look at our FAQ:

Even though not every mentioned document is available just now, please send over what you have nonetheless. The fee is currently subject to change, our cancellation department will be able to tell you more about the current status which will apply for your cancellation.

We have no form for DSL-Cancellations and no online variant for that process, I’m afraid. A simple letter with a short cancellation and explanation should still be enough, though.

Please feel free to contact us here again if you have further questions.

Best regards,
Kurt

Signatur :)
I
Rang

@o2_Kurt Thanks for your reply. I have sent request by post.

 

meanwhile If I request for dis-connection now with ABMEDDUNG will internet will be working for 3 months since I might need to pay 3 months charges or will that get disconnected immediately ?

 

Thanks

o2_Lars
Benutzerebene 7

Hello @Ishwar,

since on December the first new laws were passed there is only one month base fee to pay. If you send any available information as already suggested you will reciev an answer where you will find further details regarding the deactivation date :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
I
Rang

@o2_Lars  Thanks for your reply.

Can you confirm if O2 has received my termination request & that has been noted from O2 end.

 

I sent letter 10-12 days ago , yet to get any reply.

 

Thanks,

Ishwar

o2_Giulia

Hello @Ishwar,

we sent you a letter on January 6th, 2022 confirming receipt of your cancellation and requesting the deregistration certificate. Have you already received it?

Best regards

Giulia

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I
Rang

@o2_Giulia Thanks for your reply. I have NOT received any letter from O2. I have de-registration letter but Internet need to be disconnected from 31st January only as my family is still there until 31st January. 

Let me know mail id where i can send my de-registration letter or do you need me to send by post ?

 

so I will be charged for 1 month as cancellation ?

 

Thanks

o2_Giulia

Hello @Ishwar,

I will have the letter sent to you again.

You can send in the deregistration either by letter or fax:

Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg
Fax: 01805571766

Since the notice period for early cancellations is one month, this will be charged after the deregistration has been handed in.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
I
Rang

@o2_Giulia I have not received any letter from O2 yet but I will send deregistration by post.

Thank you

o2_Matze

@Ishwar 

Please sent the deregistration form and a short cancellation letter with you name and customer account and / or fixed line number to

Telefonica o2

Kundenbetreuung

90345 Nürnberg

Thanks and best regards 

Matze 

https://g.o2.de/wcr
I
Rang

@o2_Matze  Thanks for response. I have sent de-registration via post & also requested to stop auto debit as my bank account will be closed.

How should i send router ? any QR code i will get over mail to handover box to DHL ?

 

Thanks,

Ishwar

o2_Giulia

Hello @Ishwar,

please use our returns portal to return your router. Here you can also print out a return sticker or download a mobile parcel label as a QR code. The return is made with DHL and is free of charge.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
I
Rang

@o2_Giulia Router will be sent in few days meanwhile can you confirm receipt of de-registration from my end. hopefully internet is already dis-connected.

 

Please send me final bill so as to pay online by me. Thanks

o2_Giulia

Hello @Ishwar,

your deregistration was received and your contract is cancelled by tomorrow. A confirmation is also on its way, maybe you have already received it meanwhile.

Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
I
Rang

@o2_Giulia need your help to send me final bill so that I can make payment. Appreciate quick response. Thanks

o2_Giulia

Hello @Ishwar,

I have sent you a private message as I would need personal data for this. Please find the message in your inbox.

Best regards

Giulia

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o2_Giulia

Hello @Ishwar,

I checked your account again and found that everything is balanced. I hope I was able to clarify your issue with that.

If you have any further questions, please let us know.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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