Cancelled contract and received a bill even though service not accessed

vor 3 Jahren
11 January 2021
5 Antworten
79 Aufrufe

Freshoff
Neuling
10 Antworten

Hi,

I took over a DSL contract from a previous O2 account holder. However, as a result of a number of issues, including not being able to access the broadband, I was forced to cancel the contract within the 14 day notice period. I have now received an email from O2 with a bill totalling almost 60EUR for services I never actually used. It took O2 over 2 weeks from the date of receipt of the cancellation request to actually cancel the contract. However, it appears that O2 believe that should be my problem and I need to pay for the period after the request was sent, and the delays on O2’s side with actioning the cancellation request. I would like to confirm how this can be resolved. I would prefer a life without stress from 02, in one form or the other, please.

Thanks.

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Lösung von o2_Manga 29 January 2021, 16:51

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o2_Lars
Moderator
22895 Antworten
vor 3 Jahren
20 January 2021

Hello @Freshoff,

if you send a cancelation it does not matter at which time you send it as long as you are within the cancelation period. If you want to revoke a contract you can do so within 14 days using the “Widerrufsformular” that you recieved if revoking a contract is possible.

If a contract is “just” canceled there will be charges until the date the contract is finally deactivated.

regards,

Lars

Freshoff
Autor
Neuling
10 Antworten
vor 3 Jahren
20 January 2021

Hi @o2_Lars

I’m not sure I understand what you mean by ‘just cancelled’ or revoking a contract. I asked for the contract to be cancelled within the 14 days of when the contract was signed, as I am entitled to, by law. I used the information that I was given in the contract in terms of where to send the notice to. Not sure how else a contract can be ‘revoked’ if it is not cancelled, given that I had said in my notice that I no longer wish to proceed with the contract.

I received a notice to let me know that the account/contract would be terminated/deactivated, whichever word you wish to use. The date given for this was the 29th of December. So, then, why am I being charged up to the 3rd of January?

It really has been frustrating dealing with O2 as it seems that the goal post appears to be in constant motion.

With that in mind, could you please confirm why I was charged for the contract.

Thanks.

Freshoff
Autor
Neuling
10 Antworten
vor 3 Jahren
20 January 2021

Just to confirm, you @o2_Lars had confirmed that the contract was to be deactivated on the 29th of December. I just feel like I am constantly just going round in circles.

I would be grateful if you could please speak to your colleagues and refund my money and then not take anything else from my account. Life is already too hectic to add having to chase O2.