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Cancel Contract - Moving out of Germany


Hi,

 

I am moving out of Germany on June 23 and I wan to cancel my O2 Internet contract before that and return my DSL box. Please let me know how to do that in online and what are the steps for it. I have notice period of 1 month. Please let me know if there is a separate hotline for English speaking customers.

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Lösung von blablup 11 Mai 2021, 16:08

Please complete the o2 DSL cancellation form, sign it and send it to o2 by letter or fax as indicated in the form.
To return the o2 router, please use the o2 DSL returns portal.
A separate hotline number for customers who do not speak German is not offered by o2.

Please note that billing is always retroactive and you will therefore receive at least one bill after the end of the contract that still needs to be paid. 

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Benutzerebene 7
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Please complete the o2 DSL cancellation form, sign it and send it to o2 by letter or fax as indicated in the form.
To return the o2 router, please use the o2 DSL returns portal.
A separate hotline number for customers who do not speak German is not offered by o2.

Please note that billing is always retroactive and you will therefore receive at least one bill after the end of the contract that still needs to be paid. 

Benutzerebene 7

Hello @Ashok004, welcome to our o2 Community :-)

Having a flex tariff with a months cancelation priod is always useful  to be flexible. in moving to other locations. 

Did the answer you recieved from @blablup help your with your question? Or is there still something were we should have to look into for you? :-)

Regards,

Lars

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