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Can't confirm email address

H
Rang

Hello,

I’ve received an email from O2 asking me to confirm my email account (I just ordered an Internet package from O2), but when I click to confirm and login with this email it just says “

Entschuldigung

Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.

Gerne helfen wir Ihnen unter 0800 80 87 187 telefonisch weiter.

Ihr O2 Team

“
What should I do? I use this email as an account to browse and post only on the forums, and I have no idea how to actually register the the package I’ve bought to this account…I’ve also downloaded the Mein O2 app and it won’t even let me log in with this account information. Can someone help me?

 

Thanks,

icon

Lösung von o2_Matze 13 April 2021, 19:18

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3 Antworten

o2_Matze

Hi @Heliatlas77 

Welcome to our o2 Community, nice to have you. 

Do you have an update for us? Was is possible to confirm your mailaddress? 

Best Regards Matze 

https://g.o2.de/wcr
H
Rang

Hello,

I’m the original poster, I finally figured out how to make a real account but apparently these accounts don’t come with the ability to post on the forums….and it says my email is already registered (?) so I just used a new email address.

So everything is fine now I would say. It’s just really bizarre how it took this long (over a month) just to be able to see my account information online! It doesn’t really increase my confidence at all in the company, but for now everything is working fine :)

o2_Matze

Hi @Heliandros 

Thanks for your feedback, I am glad that everything went well in the end.

Best Regards Matze  

https://g.o2.de/wcr

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