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Cable internet, new order technical problem

J
Rang

Dear O2 community,

 

I just ordered O2 cable internet for my home. :) However, I've got an email saying:

 

bei der Bearbeitung Ihres Auftrags CINAo2N133XXXXXX sind technische Probleme aufgetreten, die eine weitere Prüfung erfordern. Dadurch kann es zu Verzögerungen kommen.

 

So I'm wondering, what's wrong with my order? I'm trying to find the order status at https://o2online.de/vt-order-status/bestellstatus… but can not find my order.

 

Could anyone please help? Many thanks.

 

Edit o2_Matze : Please to not post personal info in a public internet community 

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Lösung von o2_Matze 31 January 2022, 12:20

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6 Antworten

o2_Matze

Hi @jberlin2 

Welcome to our o2 community

I have just sent you a private message via our @o2_Support User,  to exchange some futher info to check what happend with your cable internet order. 

Best Regards Matze

https://g.o2.de/wcr
J
Rang

Thanks, DM’ed :)

o2_Matze

@jberlin2 

Thanks, you just got an answer.
If you still have questions, do not hesitate to contact us.

Sincerely Matze

https://g.o2.de/wcr
J
Rang

Thank you Matze. Just to provide some information regarding Vodafone:

 

My current Vodafone contract terminates on the day of 28.2.2021. The “error” could be they want the starting date to be after that date, e.g., 01.03.021, which is also fine with me. Hope that helps with the negotiation with Vodafone. Many thanks :)

J
Rang

Hi there,

 

I was wondering what is the status of my order? Vodafone will cancel my internet on 28.02, will I be able to get the O2 internet I ordered? Thank you. 

o2_Matze

Hi @jberlin2 

I think its best if you contact you english speaking customer service, our colleagues need some more info from you.

You’ll find the number on our contact page  https://www.o2online.de/kontakt/ 

Just scroll down a bit to “o2 Service in English” , there you’ll find futher information.

Best regards Matze 

https://g.o2.de/wcr

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