I reported this yesterday on Twitter, but I was asked by the O2 Twitter team to create a topic here.
For over a month now (I would say almost 2), the signal in my area (10715) dropped, from full 4G, to super low GPRS or EDGE, resulting in:
a) Null connectivity for internet.
b) When it picks up Edge, internet is so slow, worse than dial up.
c) Phone calls not reaching my number
d) If the phone call makes it through, drops after a few seconds.
According to the Live Check in the app, there are some issues, O2 is aware of them but I haven't seen progress or actual solutions.
Do I get any compensation because of this failure? Don't think so. Is it fair to pay monthly for a service that I'm not getting?
Based on that, is it possible to cancel the contract and look for another -and working- alternative?
My 24 month contract is due on Oct this year, but still.
Is either that or a discount for the amount of time with no service.
Thanks
Lösung von o2_Tobias
Zur Antwort springen