Warum O2
Warenkorb
 Service
Gelöst

Junge Leute Tarife

O
Rang
I signed up with the Junge Leute Tarife. In the previous months, I was correctly charged the appropriate amount agreed in the contract. However, I was sneakily charged with the incorrect amount this month. My tariff changed without any notification.

How can I get my tarife fixed?
icon

Lösung von o2_Tobias 17 October 2018, 11:41

Zur Antwort springen

2 Antworten

o2_Tobias
Hi @oijuo,

thanks for your message.

I need to apologize that your bill is 5,00 € higher than expected this month.

The reason is that our billing system ignored the young people-discount. This will be corrected in your next bill.

Therefore, please wait for your next bill.

Thanks a lot for your understanding.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
Hi @oijuo,

I just wanted to inform you that you got a discount of 5,00 € on 16th October 2018.

This means that you now have a credit of 5,00 € and will be considered with your next invoice.

I hope that everything is fine now for you.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica