I spend more then 2 days trying the chat customer service because im deaf and everytime someone tells me to call some number or let someone else call or wait for college and then just disconnect.
my husband has called but after multiple times trying the answering machine which he dont understand very well because we both dont speak german and know nobody that speaks german we gave up.
we tried going to the store in Rhauderfehn and they just wont help us, they say you ordered it online so you have to cancel online. And the chat multiple times said go to the store.
i feel scammed by o2, it was very easy to create a new subscription, but after that there is no support at all.
can someone please help me get out of this o2 scam?
Lösung von bs0
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