Invoices

Hello, what exactly is wrong? What kind of error message do you get?

When I click the left hand navigation on “invoice” it brings me to the O2 community page.

When I click on the link in my email when I get the email notifications it says “technical difficulties try again later”

Have you tried the App? Otherwise you can request the invoices from customer services. They will be sent to you by post.

Thats what I was hoping to do here. How do I request it from “Customer Services”

I have tried the app - looks like I’m not the only person with issues.

Is there an ETA on when the web app will be fixed?

It isn't really broken. The problems you are describing seem to be linked to your account registration.

Customer services can be contacted by telephone: https://www.o2online.de/kontakt/ 

If it is not urgent, you can wait for a moderator here to forward your request, but this will take several days.

Is it possible to fix my registration so that I can view them?

Hi @Alex208KarlMarx, 

thanks for contacting us here again in our English Community. 

@bs0 and @Sandroschubert already gave you some suggestions. Thanks a lot for that. 

Did you already registrate all your contracts at “Mein o2”? Please follow the instructions here: Registration at "Mein o2" 

Afterwards, you will be able to access also your invoices. 

If you have any difficulties, just come back here in our English Community. 

Loving greetings,

Tobias

Thanks! Yes I have registered. But bs0 says the problem is with my registration. I”m not sure how to fix that.

Is the solution to call customer service then? I am in no hurry and would love to avoid calling customer service.

Hi @Alex208KarlMarx, 

I regret that you have difficulties to get your invoices online. 

Of course, I will help you with your request. Do you need the invoices for your DSL-contract or for your mobile phone contracts or for both? 

Just let me know. 

Loving greetings,

Tobias

Both would be great. Specifically I was just looking for Oct-Dec for tax purposes.

Hi @Alex208KarlMarx, 

thanks for your reply. 

I have already ordered the delivery of the invoice copies for your mobile phone contracts. They will arrive by letter within the next few days. 

In order to send you the invoice-copies for your DSL-contract, I need some more details from you. Therefore, you have just received a private message under @o2_Support from me. Please reply there. 

Afterwards, I will send you also these copies to your contact-address. 

Loving greetings,

Tobias

H Tobias! I got your request for my phone number and four digit code but I am unable to respond. There seems to be an issue with the answer box!

Perhaps try resending the message?

Hi @Alex208KarlMarx, 

Is it possible now to answer at @o2_Support?

Loving greetings,

Tobias

Sure, 176 XXXXXXXX I think the 4 digit is 9xxx

edit o2_Tobias: out of data-security-reasons mobile phone number hidden. The 4-digit personal identification-code is wrong anyway. 

Don’t post that information here in public! You now need to change your personal number urgently!

Given this whole thread is about how i can’t even connect to my account and update it or see my invoices I’m not even sure I can! Unfortunately I was forced here.

Hi @Alex208KarlMarx, 

out of data-security-reasons, please do not write personal data here in the public thread. 

I asked you to write me under @o2_Support. 

I have now written an answer for you under @o2_Support. Please give me a reply in your   private Inbox. 

Thanks a lot. 

Loving greetings,

Tobias

Tobias, the reply function on the private message is not working. See attached.

Bt i just received a package in the mail with all my invoices today. Looks like someone sent it.

Hi @Alex208KarlMarx, 

that´s really strange that you do not have access to @o2_Support. 

Did you already try to use another browser?

By the way, the “Mr. somebody” that sent you the invoices was me.  These are the invoices concerning your mobile phone contracts. 

What is still missing are the invoices for your DSL-contract. I hope you still find a way to reply at @o2_Support. 

Loving greetings,

Tobias

oh well thank you very much!! Appreciated. 

I’m going to give up on my DSL contracts. At this point we have spent so much time back and forth I’m giving up hope. I have tried another browser and I cleared cookies - I sent the screen shot of the browser errors that perhaps you can send your help desk.

What would be really great is to fix my online client portal so that I can just see the invoices myself. Can we delete my account and start over somehow?

Hi @Alex208KarlMarx, 

did it work out for you to registrate your landline-number at “Mein o2”?

If you need any help, just let me know. 

Loving greetings,

Tobias

Yes - registering my landline so I can see my DSL invoices worked!

I still cannot see my phone bills.

Hi @Alex208KarlMarx, I am sorry to here that.

Why can´t you see the bills? Can you see the button Rechnung and there is nothing behind?

Kind regards, Ines.

Hi @Alex208KarlMarx, 

unfortunately, we did not yet receive a reply to the questions of @o2_Ines. 

But I have a suggestion for you. What do you think about extending your DSL-contract for further 24 months and to transfer your DSL-contract to your mobile phone-contracts under one customer-number. The transfer will be for free (normally 29,99 €) if you extend your DSL-contract. 

If you agree to this, I will first of all do the transfer to your mobile phone-contracts and afterwards give you a nice offer. 

Please let me know if you agree to this procedure. 

Meanwhile, you already can see the invoices of your mobile phone-contracts if you use this link: Log-In "Mein o2" Please use your mobile phone-number with -644 at the end to log-in. 

If you do not know your password anymore, please use this link: Kennwort vergessen at "Mein o2"

Loving greetings,

Tobias