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Can't login

  • September 17, 2019
  • 10 Antworten
  • 932 Aufrufe
PavelLaptev
Besucher:in
Hi, I can't login into my profile. I press "login" button → the page refreshes and that's it, nothing happens.



When I'm trying to confirm my email I see an error page.



Also, this link www.o2.de/mein-o2 is redirecting me to hilfe.o2online.de

EDIT: MOVE TO DSL
2 Attachments

    10 Antworten

    Joe Doe
    Legende
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    • Joe DoeLegende
    • Legende
    • September 17, 2019
    Please logout from the forum and register your Dsl account.

    https://hilfe.o2online.de/english-o2-community-43/managing-your-account-online-457907
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    PavelLaptev
    Besucher:in
    • PavelLaptev
    • Autor
    • Besucher:in
    • September 17, 2019
    @Joe Doe what do you mean? I registered it. And incognito mode doesn't work too
    Joe Doe
    Legende
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    • Joe DoeLegende
    • Legende
    • September 17, 2019
    Did you you have register your „Mein O2“ with your landline number or with a register link from an email from O2? If yes, than wait for a O2 moderator.
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    PavelLaptev
    Besucher:in
    • PavelLaptev
    • Autor
    • Besucher:in
    • September 24, 2019
    Okay, I received the router but still can't log in.

    1 Attachments
    Joe Doe
    Legende
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    • Joe DoeLegende
    • Legende
    • September 24, 2019
    @PavelLaptev Did you get the last days an email from O2, that you can now full access your VDSL internet line?
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    PavelLaptev
    Besucher:in
    • PavelLaptev
    • Autor
    • Besucher:in
    • September 24, 2019
    @Joe Doe Can't find this email, but I received an email where O2 ask me to an online bill, but the link is broken (see above)
    Joe Doe
    Legende
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    • Joe DoeLegende
    • Legende
    • September 24, 2019
    @PavelLaptev See my question 7 days ago.
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Tatjana
    • o2_TatjanaTeam
    • Team
    • September 26, 2019
    Hey @PavelLaptev,

    welcome to the o2 community.

    Nice to see that @Joe Doe try to help you.

    Could you answer this question?

    Did you you have register your „Mein O2“ with your landline number or with a register link from an email from O2? If yes, than wait for a O2 moderator.

    Best regards, Tatjana
    Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
    PavelLaptev
    Besucher:in
    • PavelLaptev
    • Autor
    • Besucher:in
    • September 26, 2019
    @o2_Tatjana no, I registered my account with the email where I receive all emails from O2. Should I register my account with another email?
    o2_Tatjana
    • o2_TatjanaTeam
    • Team
    • September 26, 2019
    Could you regist your account with your phone number?

    Best Regards, Tatjana
    Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
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