Even though I canceled the contract 3 months ago, and I was informed via e-mail that I do not have any obligations towards you I am getting Rehnung for 16,72 every month since then....
I thought it was a mistake (because it already happened before with you at 02) but it continues...
- Moderator
- 18737 Antworten
-
28 November 2018
Hi Anja.
The invoce shows a current credit of 16,72 Euro. Is your Bank account still alive? If so we ask our colleages from accounting to transfer the money to your bank account.
Best Matze
The invoce shows a current credit of 16,72 Euro. Is your Bank account still alive? If so we ask our colleages from accounting to transfer the money to your bank account.
Best Matze
I do not understand, what credit.
My bank account is alive. My question is why I keep getting bills.
My bank account is alive. My question is why I keep getting bills.
- Moderator
- 18737 Antworten
-
28 November 2018
It is a refund, we will arrrange everything. We will transfer the money to your bank account. This will take between 4 to 6 weeks.
Best Matze
Best Matze
Okay, is there any way that I can pick the refund from any 02 store?
- Moderator
- 18737 Antworten
-
28 November 2018
No that is not possible.
Best Matze
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