Hi :
Sorry, my German is not good enough to handle this. I read that o2 doesn't do customer service on the phone in English. Is this true? I also cannot figure out how to file a "service" ticket on this website.
This morning a red "info" light appeared on my o2 router. The DSL light remains a solid green, and I'm able to connect to the router's wifi, but wifi doesn't work. I have (of course) tried to unplug the router, as well as perform a factory reset. Additionally, the router does not allow me to log into it at http://192.168.1.1/. I cannot download the o2 service suite software because I run osx, not windows. Please assist!
Gelöst
Red "Info" Light on o2 Router
Lösung von ingerwoldlund
hi. for the record this is fixed. i'm writing out what happened, in case any one encounters the same problems.
this morning, there was a red info light on the router. though the wifi network connected on all devices, the internet was not working. i was also unable to access the router at 192.168.1.1, even after turning the router on and off several times and resetting it. i was shown a "loading" screen with no other information.
this evening, when i tried the ip address again, i was shown a "set-up your router" screen on this ip address. from there, i could enter my Zugangs-PIN and reset the router. now dsl wifi works.
cheers.
Zur Antwort springenthis morning, there was a red info light on the router. though the wifi network connected on all devices, the internet was not working. i was also unable to access the router at 192.168.1.1, even after turning the router on and off several times and resetting it. i was shown a "loading" screen with no other information.
this evening, when i tried the ip address again, i was shown a "set-up your router" screen on this ip address. from there, i could enter my Zugangs-PIN and reset the router. now dsl wifi works.
cheers.
hi. for the record this is fixed. i'm writing out what happened, in case any one encounters the same problems.
this morning, there was a red info light on the router. though the wifi network connected on all devices, the internet was not working. i was also unable to access the router at 192.168.1.1, even after turning the router on and off several times and resetting it. i was shown a "loading" screen with no other information.
this evening, when i tried the ip address again, i was shown a "set-up your router" screen on this ip address. from there, i could enter my Zugangs-PIN and reset the router. now dsl wifi works.
cheers.
this morning, there was a red info light on the router. though the wifi network connected on all devices, the internet was not working. i was also unable to access the router at 192.168.1.1, even after turning the router on and off several times and resetting it. i was shown a "loading" screen with no other information.
this evening, when i tried the ip address again, i was shown a "set-up your router" screen on this ip address. from there, i could enter my Zugangs-PIN and reset the router. now dsl wifi works.
cheers.
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
