I am a new customer. And I NEED a PIN for my HomeBox 2(6641). WHERE IS IT? WHEN CAN I EXPECT IT? SOMETIME NEXT YEAR?
When I was ordering, I ordered FRITZ!Box 7490. In a week I received a contract and connection credentials. After a while I got an email saying that FRITZ!Box is out of stock and it would be substituted by HomeBox 2(6641). OK, don't care, what ever. The same email also said that I would receive a PIN code via mail.
Now It has been a week since a technician showed up and enabled my phone line. I got SMS from O2 saying that my subscription is activated now. It's also been a wile since I received HomeBox. But the FUN part is that I can not use it, because I have no PIN code.
I tried to use chat, went to a shop, called the HOT line.
In chat they say they don't support in English.
In shop they say they have no idea what I am talking about.
Hot line plays music for hours, I am pretty sure I am going to have a brain cancer if I will keep calling the hot line.
SO THE QUESTION IS -> ARE YOU PEOPLE SOME SORT OF SADISTS?
You gave me all I need: the router, the technician, you activated my subscription.
BUT WHERE IS MY PIN CODE??? So I can start using my Internet.
PIN for HomeBox 2(6641)
Zu diesem Thema können keine neuen Antworten hinzugefügt werden. Du kannst gern ein eigenes Thema erstellen.
Hi Traumeel,
we can give you the PIN but you have to write a PN to the user @o2_DSL and include your personal identification password there.
Regards
Yvonne
we can give you the PIN but you have to write a PN to the user @o2_DSL and include your personal identification password there.
Regards
Yvonne
Hi
Sorry about the rude message. I got really frustrated with this matter on Friday.
I wrote a message, but the thing is - I don't have any personal identification password. There is no such a thing in the documents I have received so far. I sent my customer id, order id, landline number. I hope it will suffice.
Thanks
Sorry about the rude message. I got really frustrated with this matter on Friday.
I wrote a message, but the thing is - I don't have any personal identification password. There is no such a thing in the documents I have received so far. I sent my customer id, order id, landline number. I hope it will suffice.
Thanks
I am also having same issue. I have HomeBox 2(6641) configured. But I do not have any PIN, and the worst part is I really do not have any idea where I can find it.
Can you please guide me how I can get it? I too do not have personal identification number etc.
Can you please guide me how I can get it? I too do not have personal identification number etc.
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.