PIN for HomeBox 2(6641)

I am a new customer. And I NEED a PIN for my HomeBox 2(6641). WHERE IS IT? WHEN CAN I EXPECT IT? SOMETIME NEXT YEAR?

When I was ordering, I ordered FRITZ!Box 7490. In a week I received a contract and connection credentials.  After a while I got an email saying that FRITZ!Box is out of stock and it would be substituted by HomeBox 2(6641). OK, don't care, what ever. The same email also said that I would receive a PIN code via mail.

Now It has been a week since a technician showed up and enabled my phone line. I got SMS from O2 saying that my subscription is activated now. It's also been a wile since I received HomeBox. But the FUN part is that I can not use it, because I have no PIN code.



I tried to use chat, went to a shop, called the HOT line.
In chat they say they don't support in English.
In shop they say they have no idea what I am talking about.
Hot line plays music for hours, I am pretty sure I am going to have a brain cancer if I will keep calling the hot line.

SO THE QUESTION IS -> ARE YOU PEOPLE SOME SORT OF SADISTS?

You gave me all I need: the router, the technician, you activated my subscription. 

BUT WHERE IS MY PIN CODE??? So I can start using my Internet.