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O2 HomeSpot Router Return

  • January 31, 2021
  • 5 Antworten
  • 108 Aufrufe
A
Besucher:in

Hi Team,

Can anyone please explain me the process to return O2 Homespot router as I am leaving Germany permanently.

Tried with portal https://logistik.telefonica.de/retoure/o2/customer/overview

under Returns section,button is disabled

and on portal,no router found. 

https://logistik.telefonica.de/retoure/o2/customer/overview

 

Can anyone guide me please.

 

BR

Abhijit Kale

5 Antworten

schluej
Legende
  • schluej
  • January 31, 2021

could you try https://router-retoure.o2online.de/start/Dashboard/Index

 

Live long and prosper 🖖
A
Besucher:in
  • AK345
  • Autor
  • Besucher:in
  • January 31, 2021

Not its giving below error

 

A
Besucher:in
  • AK345
  • Autor
  • Besucher:in
  • January 31, 2021

Return option disabled.

A
Besucher:in
  • AK345
  • Autor
  • Besucher:in
  • January 31, 2021

Can anyone please guide me what am I doing wrong ?

BR

Abhijit Kale

o2_Lars
  • o2_LarsModerator
  • Moderator
  • February 10, 2021

Hello @AK345,

there areseveral possibilities regarding sending back a router to us, it wlaways depends on the contract and if the hardware was included in this tariff or if it was a seperate contract.

Were you already able to contact our customer service and was a solution found for sending back the router? :-)

Regards,

Lars

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