DSL problem

@Raghav1a please make again a call to the dsl technical service at 0800 52 51 37 8. Please urgently mention that you get the Telekom Information Page than you start the Browser and the word „Verschaltung“ 

Yes, but…

You have to write down your problem ( official language id german!) in the letter you should explain you problem. And you have to give O2 at least 3 Weeks better 5 because of the public holidays.

In this letter you should cancel the contract in case of not fixing you problem.

Unfortunately contacting the DSL technical team again was not fruitful and we just received one more appointment date. In the holiday season when it is the most required we are just helpless ... 

important is the hint from @Joe Doe to tell the hotline that you are “verschaltet” and not that you have no connection!!

If you say you have no connection that the field technician  is checking the lane. And... all ok.

If you tell “verschaltet” the field technician knows “plug in the wrong socket”.

Hello @Raghav1a and welcome to our o2 community :-)

I am glad to see that you already recieved helpful tips from @Joe Doe and @schluej.

I assume that this is a new DSL connection that was not running before, right? In this cdase the action that has to be taken depends on if the first technician reported to us that the DSL connection was activated or if something else was reported. Unfortunately I do not find any customer data with teh email address that you are using here in our community so I assume some other email address is used?

Especiall in the holiday season there are many pssoible reason why a technician did not show up to an apointment. This ranges from a remote activation up to the point were the technician simply run out of time because of other customers he had to connect earlier.

If you would like us to have a deeper look into this feel free to leave an answer, I will get in touch with you and see what we can do.

Regards,

Lars

The connection is not new. It was existing on the name of the previous flatmate and they changed the ownership to my new flatmate. It was working before this. The hotline already said the problem is with the verschaltung .. they tried to correct it directly online but failed and said they have to send technician. Any useful information on this will be really helpful...

Edit: Screen anonymisiert / o2_Flo

Hi Lars @o2_Lars   @Joe Doe  @schluej , Any information would be really helpful.

Hello @Raghav1a,

to have a closer look into this we need some further information. I’ll send you a private message within a short time, you will find it by clicking on your avatar on the top right side of the screen.

Regards,

Lars