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Cable internet not working after activation date


Dear All,

 

I have followed all process laid down, but unfortunately internet is not connected. The power light keeps on blinking. I made a diagnostic test and it says the internet is not connected. The technician has closed the ticket stating that the problem is with the router. But the router is fine and the AVM has confimed that the router is uptodate. Router i have is Cable router 6660 (Fritzbox).

Could some one please help, how to contact the O2 to arrange a technician to help on this matter.

When i connect the tv, i can see the channels. But when it is connected to the router, it is not working


3 Antworten

Moin Moin,

could you please check that the FRITZ!Box has AVM Artikelnummer 20002910.

Benutzerebene 7
Abzeichen +5

@Poornimak Or is this an o2 rented Fritzbox with the contract?

Hello @Poornimak,

welcome to our o2 Community 😊

The technical support could not find any errors on the line and therefore suspected a problem with the router and closed the ticket.

Can you tell us again what serial number your Fritzbox is? If it is the above mentioned by schluej, you should call the technical support and complain again.

Best regards

Giulia

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