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I'm faced with this problem and I do not know how much data I used.
Hi ghmy82,



the message is, that your account is canceled. But your number is still activated, the message is wrong. The colleagues had create a ticket about the problem yesterday. Please be patient, the technical will check the problems.



Regards,

Marc
Thank you
Thank you



You´re welcome. :)



Regards,

Marc
Hi,



It has been 10 days, and I have not received any updates.



Regards,

Gary
Hi @ghmy82,



thank you for writting.



Unfortunately we haven´t received any updates either.



I have written a notice in the ticket to inform the backoffice team that nothing happened yet.

They will inform you with a sms, when the ticket/your request is been solved.



Regards,

Michael
Hi, is there any ways to expedite the process?



Regards,

Gary
Hi ghmy82,



we got feedback from our technical department. There was an issue with the online portal, but it's fixed now. Could you please try to login again? The message should be disappeared.



Best regards :)

Michi
Hi



I have tried, and it still doesn't work. I previously requested to retain my old mobile number, +49 176 xxxxxx6 despite having a new contract with o2. So what happens to the new mobile number?



Best Regards,

Gary









Rufnummer aus Datenschutzgründen editiert: o2_Solveig

Hi ghmy82,



did you try to registrate your new mobile number after the number porting back in december 2018?
Hi o2_Michi



Yes, I did register the new number before +49 xxxxxxxxx was ported over. Both the new and this number ( +49 xxxxxxxxx) were from o2. (number edited, o2 Michi)
Hello ghmy82,



I guess I found out why the online portal is blocking your login. On the 27th of december your number was imported and exported within the brand o2. In this case (after the mobile number export) the "expired" account will be automatically blocked for 90 days. Normally it's not a big issue because the number went to another provider. On 27th of may your account will be accessable again, I'm sorry for the inconvinience. 😞 If you need further informations, maybe invoices etc. please feel free to post in this thread. :)



Best regards,

Michi
Hi o2_Michi



Thanks for the great explanation. I am wondering if you are referring to 27 March 2019 rather than 27 May 2019. This is because 90 days is 3 months. 3 months from 27 Dec 2018 would be 27 March 2019. Am I right?



Best Regards,

ghmy82
Hi ghmy82,



sorry, for the confusion, you're right. Yes, it's the 27th March 2019. 😃



Best regards,

Michi
Hi o2_Michi



Thanks. I will wait after 27 March 2019 to try it again.



Best Regards,

ghmy82
Hi ghmy82,



thank you. And thanks for your patience.



Have a nice weekend 😃

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