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Where and how to get ADSL & VoIP user-ID + password?

gagami
Neuling
my O2 ADSL modem/router was broken a few days ago. I've bought the used one and now I need DSL user-ID / password and VoIP user-ID / password. Where and how can get them? I've checked contract and all the papers I have and there are no passwords. Seems that old O2 router was configured from the O2 side. But now I need to make this by my own. Dear O2 support, can you send me all this data to the e-mail you have already?

And I would appreciate to get necessary connection parameters as well.

Lösung von gagami

Just to save a right way...

This was a good advice:

Call Störungsannahme O2 DSL Telefon     0800 52 51 37 8    Kostenfrei   

https://www.o2online.de/kontakt/kunde/dsl/stoerungen/

I've chose online solution and opened web-chat there. And after explaining the problem, I was connected to a technician, who gave me all passwords and ID's after verifying my phone number and connection data. Thanks to https:///people/VoIP-Droide

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4 Antworten

Klaus_VoIP
Legende
  • Klaus_VoIPLegende
  • 32294 Antworten
  • 11. Mai 2016
Wrong solution. The router(which modell?) is not your own. That means, that you get a new one from O2, if this router is damaged (except hazard, water etc.). You must send back your old router, otherwise you get a high bill.

Call

Störungsannahme O2 DSL Telefon    

0800 52 51 37 8    Kostenfrei   

https://www.o2online.de/kontakt/kunde/dsl/stoerungen/

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
gagami
Neuling
  • gagami
  • Autor
  • Neuling
  • 4 Antworten
  • 11. Mai 2016
I have a contract since 2007, my old router is O2 Surf & Phone. I'm not sure that a replacement is available. And I've paid for it. at least it was a price in the bill. I've bought Vodafone EasyBox 802 which has pretty same functionality and costs 9 eur. I'm thinking about using dd-wrt firmware there. Any reason, why I can't connect my own router to the O2 DSL?

gagami
Neuling
  • gagami
  • Autor
  • Neuling
  • 4 Antworten
  • Lösung
  • 11. Mai 2016
Just to save a right way...

This was a good advice:

Call Störungsannahme O2 DSL Telefon     0800 52 51 37 8    Kostenfrei   

https://www.o2online.de/kontakt/kunde/dsl/stoerungen/

I've chose online solution and opened web-chat there. And after explaining the problem, I was connected to a technician, who gave me all passwords and ID's after verifying my phone number and connection data. Thanks to https:///people/VoIP-Droide

Klaus_VoIP
Legende
  • Klaus_VoIPLegende
  • 32294 Antworten
  • 11. Mai 2016
Ok, you are a lucky man with a perfekt DSL modell 😀 And right - it´s you OWN router

I´m not sure, that you are lucky with a Vodafone router at O2 DSL. Such a router with dd.WRT ??? I´m wondering that this possible?

2 years ago I tried to connect the Easybox to O2DSL (same tarif) and VoIP was not possible, only internet.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)

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