Es tut mir leid, dass ich schreibe Englisch, weil ich nur ein bisschen Deutsch schreiben kann. Ich hoffe dass, Sie können Englisch verstehen.



18.06.     I booked the O2 DSL All-in M



28.06.     I received the contract and got an technician appointment on 08.07.



08.07.     I took one day off from my annual leave for waiting the technician because the time window is too big. A technician came and did something I don't understand with the port, and left without checking the Internet works well. He told me that it might not be activated at the same time. I tried to connect and failed. Then I asked online-chat service for help. The service told me the activation time was 12:00-16:00 so I could wait for a while. However in the evening it still didn't work.



20.07.     I got another technician appointment on 23.07 after I kept reporting this problem for nearly two weeks.



23.07.     Yes I took another day off from my annual leave due to the quite big time window. A technician came and did something with the port and the router, and found that there is something wrong. (What on earth the previous technician did?) He said that the wire connection has no problem. Yet the Internet still didn't work.



24.07.     I reported the problem to online-chat service. This time the service asked me if the Info light of the router is on. I reported as I saw: it was neither red nor green. It never lights. He/She told me then there might be something wrong. I talked to the service several times. They always asked me which lights are on, and I reported Power, WLAN and DSL. No one asked for Info light before. Congratulation! Finally there is someone who seems to be know something about their product!



27.07.     I received the bill and was informed that I will be charged on 01.08. for the period 08.07 - 31.07. I felt I got punked from the beginning I booked the product. The online-chat service told me I will be refunded for this. But why don't you charge only if you exactly provide the Internet?????



29.07.     I still don't have my Internet connection. No one has contacted me since 23.07. I'm thinking of terminating the contract. The minimum period of the contract should be 2 years, but O2 obviously do not fulfill the contract. How could I do now if I want to cancel and transfer to a more reliable provider? I appreciate your help.