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Unwanted O2 bill in email- I am not a customer

  • September 16, 2018
  • 7 Antworten
  • 277 Aufrufe
R
Besucher:in
Dear Team,

I got a bill on my email (XXXXXXXXXX) on 10th Sep for 70.58 Euro. I checked today. I do not have ANY contract with O2. Pl reverse these charges. Just as a hint; I had online applied for O2 DSL 1 year back which was cancelled (as being online) in same month. My order number that time was XXXXXXXXXX ; landline number XXXXXXXXXX. This order was successfully cancelled 1 year back with no obligations.

Kindly confirm ASAP because as per email; my account will be debited tomorrow

Kind Regards
Ravi

Edit o2_Lars: This is a public forum. never post any personal data like customer numbers, phone numbers, email-adresses,...

    7 Antworten

    R
    Besucher:in
    • ravimisra
    • Autor
    • Besucher:in
    • September 16, 2018
    Attaching the email..

    Edit o2_Lars: This is a public forum. never post any personal data like customer numbers, phone numbers, email-adresses,...
    A
    • Anonymous
    • September 16, 2018
    Did you receive a router? If yes: did you send it back?

    The amount sounds like the costs for a router that has not been returned.
    bielo
    R
    Besucher:in
    • ravimisra
    • Autor
    • Besucher:in
    • September 16, 2018
    That was sent back on 6th-Sep- 2017. Attaching the screenshot which mentions that O2 received the same back.

    Edit o2_Lars: This is a public forum. never post any personal data like customer numbers, phone numbers, email-adresses,...
    R
    Besucher:in
    • ravimisra
    • Autor
    • Besucher:in
    • September 17, 2018
    Please inform how quickly will this be sorted out. Router was returned last year and I already attached a confirmation for the same. Money has already been deducted from my account today.
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • September 20, 2018
    Hello ravimisra,
    as far as I can see you already had contact with our customer service and this issue was solved. So I assume there are no more open questions, right?
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    R
    Besucher:in
    • ravimisra
    • Autor
    • Besucher:in
    • September 20, 2018
    Dear Lars

    Thanks for reply. Yes, I talked. I have talked to different channels so that I get my money back. First of all; money was wrongly deducted (maybe software issue) and that is why we are discussing in this forum. Not good on part of O2; for no fault of mine it takes my precious time.

    As we speak money has not been credited to my account; so problem is not solved. Can you please expedite so that money is credited ASAP.

    Kind Regards
    Ravi
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • September 21, 2018
    Hello ravmisra,
    the money will be transfered back to your bank as soons as possible, unfortunately we can not speed this up.
    regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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