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transfering money for the returned direct debit fee caused by a withdrawal.

  • July 24, 2018
  • 5 Antworten
  • 233 Aufrufe
Disorn
Besucher:in
Dear o2,

I was informed that I had revoked the deduction after asking the billing department for the refund of one of my customer number account, which leads to the charge of 4 euro. Moreover I was also informed that there is still a positive balance in that account. Can't you just deduct the positive balance of the account to pay out the fee ? If it is not possible to do so, could you please inform me on which customer number should I Puy on the "Referral" since I have 2 customer numbers and I don't want to transfer the 4 euro to another account and being charged for the refund again. my customer number were xxxxxxx381 and xxxxxxx917

Ps. I am not living in Germany anymore and I have also terminated my German bank account already.

Best Regards

Disorn Ratanotai

Edit o2_Jelena: Data protection

5 Antworten

Disorn
Besucher:in
  • Disorn
  • Autor
  • Besucher:in
  • July 26, 2018
[...]

This is the invoice I've received in my email. I asked my German friend to call both Hotline and Helpline, but it did not work out since my phone number has been terminated since April.

Edit o2_Jelena: Data protection

Disorn
Besucher:in
  • Disorn
  • Autor
  • Besucher:in
  • August 29, 2018
Hi o2,
It has been a month since I have been waiting and still have not got an answer.
Now I have came up with another question. I got another email saying that I have to pay 8 Euro as a picture shown below. Can you give me an idea where is that amount of money came from and why do I still have to pay for it as I have cancelled my number since April.

PS. I asked my friend to call the hotline, but it didn't work because they could not find my customer numbers

Thank you

Edit o2_Jelena: Data protection
o2_Michi
  • o2_MichiModerator
  • Moderator
  • August 29, 2018
Hi Disorn,

did you have an o2 account or a tariff from another provider whos using our network?

Best regards,
Michi
Disorn
Besucher:in
  • Disorn
  • Autor
  • Besucher:in
  • August 30, 2018
Hi Disorn,

did you have an o2 account or a tariff from another provider whos using our network?

Best regards,
Michi

No, I don't think so
o2_Michi
  • o2_MichiModerator
  • Moderator
  • August 30, 2018
Hi Disorn,

thanks for your reply. I sent you a personal message (from "o2_Support). Please follow this account, to be able to answer the message. :)

Best regards,
Michi
Disorn
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