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Tarifzuschlag from previous contract

  • August 7, 2019
  • 7 Antworten
  • 478 Aufrufe
J
Besucher:in
Hello O2 Community,

I applied for an O2 contact through DeinHandy with a lock in period for two years. I also got a mobile phone that time. The contract began on June 2017 and was renewed March 2019. But I have continued to pay for the Tarifzuschlag of 10 euros after the contract was extended. I asked around here when the last payment for the Tarifzuschlag (Handy) would end and I was told that it would be reflect in my June 2019 bill.

Today, I checked my bill and the Tarifzuschlag is still there. I already got a new phone directly from O2 because I thought that my DeinHandy payment would be finished by June 2019.

Any information about this would be really helpful.

Thank you!

Lösung von o2_Jan

Hi @jantigercat,

I can see that at this very moment your request is taken care of: 🙂
The "Tarifzuschlag" will be removed from your contract and the overpaid sum will be subtracted from your upcoming bill.

Best regards,
Jan.

    7 Antworten

    Sandroschubert
    Legende
    Which period does the current invoice include?
    Keine Signatur - dies wurde durch e.I. geschrieben.
    J
    Besucher:in
    • jantigercat
    • Autor
    • Besucher:in
    • August 7, 2019
    July 1-31, 2019.
    Sandroschubert
    Legende
    Ok, thank you, that's plausible. Since a moderator has to look. Please be patient
    Keine Signatur - dies wurde durch e.I. geschrieben.
    J
    Besucher:in
    • jantigercat
    • Autor
    • Besucher:in
    • August 7, 2019
    Ok, thank you, that's plausible. Since a moderator has to look. Please be patient

    I am looking forward to an answer to this inquiry.
    J
    Besucher:in
    • jantigercat
    • Autor
    • Besucher:in
    • August 7, 2019
    https://hilfe.o2online.de/english-o2-community-43/when-is-the-last-payment-for-the-handy-500550

    Sandroschubert
    Legende
    Again.

    Ok, thank you, that's plausible. Since a moderator has to look. Please be patient
    Keine Signatur - dies wurde durch e.I. geschrieben.
    o2_Jan
    • o2_JanTeam
    • Lösung
    • August 8, 2019
    Hi @jantigercat,

    I can see that at this very moment your request is taken care of: 🙂
    The "Tarifzuschlag" will be removed from your contract and the overpaid sum will be subtracted from your upcoming bill.

    Best regards,
    Jan.
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