Skip to main content
hello, I have ordered a Postpaid SIM card recently at 30th of November. Actually, I have ordered with MY handy, you have sent me a only Postpaid SIM card and withdrawal 19.80 euros from my account. I like to refund this SIM card but I am not quite sure how and if I login in to the refund website, they only give me a message that "this item cannot be refunded". Please help me with this problem I am suffering a lot from this. 



here are some my information.



Please please help me with this refund problem.



Thank you.



POSTPAID SIM WL EKL



IMEI / Serial Number:8949226163105858512



 



This item can not be returned



Delivery note number:

0031343654



 
I have already answered you here: https://hilfe.o2online.de/thread/161690-my-handy-cancellation 



Please stay in one thread with your concern, thank you.



I close this one now.
Allgemeine Nutzungsbedingungen der O₂ Community