SIM card cannot be Activated

Hello @tak_tak,

w
“Loggen Sie sich bitte in Mein O2 ein, um eine Ersatz-, getauschte, oder eine SIM-Karte mit 18-stelliger SIM-Kartennummer zu aktivieren.
Oder korrigieren Sie hier bitte Ihre Eingabe, um einen Neuvertrag oder eine Partnerkarte zu aktivieren.”

When you wanted to activate the SIM Card, were you logged in with your my o2 Account (example @tak_tak)?

Best regards

Steffen

Thank you for your reply.
My status is a bit complicated, so I'd like to explain it for you.

I ordered SIM card at 17/4/2019, but the SIM card was not delivered.
Then I asked "When is SIM card delivered?" in O2 community.

After that you did order an exchange SIM card, and I received it at 8/5/2019.

I tried to activate my SIM card in this page, but it failed like a first question.

I can log in my O2 but this account was registered without phone number actually.
Therefore I cannot enter the SIM card activation page.

I want to re-register my O2, but I cannot receive SMS.

I don't know what I should do next.
Please help me...

Regards

Hey @tak_tak,
after 7 day the SIM Card should have activated automatically. Please try again to register in "mein o2".

Greetings,
Flo

Hi, I still cannot use my SIM.

When I put SIM into my smartphone, it is not recognized.
Also, I cannot register my O2 using my phone number because I cannot receive SMS.

SIM card number is 89*************006, and my phone number is ********908.
Is my information wrong???

If the problem cannot be solved, I'd like to cancel this order.

Edit by o2_Steffen: Daten anonymisiert

Dear @tak_tak ,

in order to help you with your request, I need your mobile phone number and your personal customer ID. I'll send you a private message from o2_Support.

Kind regards,
Andrea