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Sim card activation

  • September 6, 2018
  • 5 Antworten
  • 142 Aufrufe
T
Besucher:in
Got a prepaid sim card and could not activate it via posident, can I have y money back?

5 Antworten

o2_Michi
  • o2_MichiModerator
  • Moderator
  • September 6, 2018
Hi Taniag,

did you check the other options to activate your sim card? You can activate the card also via video ident: https://www.o2online.de/service/sim-karte/prepaid-freischalten/

Best regards,
Michi
T
Besucher:in
  • Taniag
  • Autor
  • Besucher:in
  • September 7, 2018
It was via video and they did not accept my form of ID which was my mexican passport and they can of just ended the call.
o2_Michi
  • o2_MichiModerator
  • Moderator
  • September 7, 2018
Hi Taniag,

via postident it's possible to activate a mexican passport in a post office (Deutsche Post). It's important to show your passport, not the ID.

Best regards,
Michi
T
Besucher:in
  • Taniag
  • Autor
  • Besucher:in
  • September 8, 2018
I just went today and they told me I needed some type of sheet, document from postident and then get back to them. Do you know where I can have access to this?
o2_Michi
  • o2_MichiModerator
  • Moderator
  • September 11, 2018
Hi Taniag,

die the employee from the "Deutsche Post" told you which specific document you also need?
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